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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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No summary of what makes total price before asking for credit card
Can't see tip amounts when choosing tip. This is annoying. Also you can't easily order half toppings.
Great! Would benice to see aht is on the selections (i. E. what comes on the italian sub)
Delivery person called me as he was approaching my workplace. I saw him from my office window, met him outside, and he helped with keeping doors open so that I didn't have to balance the trays of food and opening the doors.
An impressive example of the gig economy! I was very impressed with how easy the pickup and deliver were to schedule, the updates at key steps along the way, and how quickly the whole job was accomplished.
Customization options are too limited, and the "discounts" presented at the top of the page don't work. Interface is clumsy and doesn't work well on mobile.
Tip should be shown as a separate line item, not a smiley face note.
Seems convenient, and I did not get any extra surcharges beyond the restaurant bill
After my order was picked up, the driver stopped and waited at least 2 other restaurants for a total of over 15 minutes, I assume waiting for other orders to be ready for pickup. Since the delivery was via Uber, I was provided with a link to track the delivery and I noticed my delivery time continuing to increase.
User friendly. Nice that it is available directly through the restaurant's website.
Food was lukewarm. Had to be reheated,
Not sure who's fault this was but will pick up myself next time.
What is the point of having an account if it doesn't remember my address or credit card info?
Overall good, but it's frustrating that I have an account but it doesn't remember my address or credit card
Horrible usability, when ordering it doesn't show price or price breakup. Check out cart said $65 but that was not shown on confirm page. I got charged $74
Need to add more options to pick from for add ons and things to take out. Especially because of people with allergies to foods
I have been trying to set up an account for last several purchase
House of Kebab in Somerville is favorite Restaurant for me and my Family, love everything about House of Kebab, always Dining in, but first time ordering delivery.
Good service. Glad I used it. Thank you for making the process easy
I accidentally got sent to this site and waited 40 minutes to get my food. When I went to pick it up the restaurant told me Grabull never submitted my order. I called Grabull and spoke to someone who did not speak English. Very frustrating. Use GrubHub!
Placed the order and sent my teenage daughter in to pick up the order at the designated time. It was extremely busy with many people waiting. The folks completing orders said that there was a problem with their fax and they had not received it yet. My daughter waited for about an hour after the order was placed and was told again that the order had not come through. I subsequently went in and was told that the fax machine was broken. They made the orders and gave it to me. They were very nice in the store and clearly very harried and busy. Was just a frustrating experience overall. I suspect the store should have somehow alerted the online ordering services that they were unable to get orders although I did see many doordash and other delivery orders being filled when I waited so not totally sure what was going on. Would have just abandoned my order except that we had no food at home and the order was pricey - about $75! Unfortunately, I do not think I will order with Grabull again, perhaps not at Anna's any time soon either at peak hours.
Please include option for Apple Pay. Provide reward points and offers. Give easy order or last order option
For Grabull (not for Ixtapa restaurant): Debug JSON messages showed up on the completion page (oops?), and the credit card expiration dates could be formatted better after entry (add slashes between month and day), but otherwise generally seemed to work, and not too much cost markup AFAICT?
I did not get an email confirmation of the order when I placed it. Only a follow up the day after.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members