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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The very best Indian food in the area. I love the coconut naan, it's great with a savvy dish. I asked for paneer and mushroom saag, it was the perfect portion.
Seemed pretty quick and easy to order online from the restaurant.
The food was excellent but we received around 3PM instead of 12:30PM. The original driver cancelled the delivery at 1:26PM and we had to call & request re-delivery.
Food arrived 40 minutes late and was cold. Contacted customer assistance and could barely understand the customer service representative. I don't think they were located in this country
When we got to the restaurant they had not even received the order, we had to place it again.
Using the site to place an order was easy. The driver called me when he arrived and gave the perfect hand off.
Just ordered and it was quick. Haven't picked up food yet.
Website doesn't let me choose more than one topping for a bagel sandwich
It would be better if there was a search button to find items on the menu
Driver was punctual and picked up food on time. App sent me text messages about status of driver and expected delivery time.
Javascript Response appears in Checkout Complete page. {"responseCode":"1","authCode":"*******C" etc...
Not all items are listed i. E. the different sizes of rice.
Choosing menu items was difficult. I'm still not sure it got my menu picks correct.
Was supposed to take 40 minutes to receive but instead took closer to 90 minutes.
Would prefer to see order to confirm before placing.
The order I placed arrived an hour late, which was halfway through the event I was ordering for. The driver did not show up in the right location and I had to walk down the street to meet him. I gave very specific instructions for delivery when I placed the order online. It also took me 4 calls to finally get an update on when the food was being delivered. The driver was kind an apologetic and I am not sure if he was associated with Grabull or the restaurant, but overall the order was not worth it.
Ordered food at around 6 pm, asked for 7:30 pm scheduled delivery because we were doing 6:30 spin class and people were coming over after for dinner. Food was delivered to our doorman at 6:45 and was cold by the time we got home.
Only complaint is credit card screen not compatible with Mac autofill
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members