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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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My French fries were soggy and undercooked. I asked for well fone crispy. My requested banana peppers were left off.
Never had a problem with Kings. They make great food and are friendly when you go in.
I don't know about Grabull but I love Kings Famous Roast Beef.
Don't make me leave an email to order. You already have my card number. I don't need unsolicited spam in my email inbox
I prefer ordering online - even if it's a pick up order.
The delivery person left our order outside the building - - it took 30 minutes for me to find it. He could have a least rung the bell to let us know it was there.
I ordered the food on your website and it showed up at my place. That's what it's supposed to do.
Worked fine if not a little clunky at times. Felt like I had to go too in depth to order exactly what I wanted on my order. It made seeing the fees rather difficult.
Disconnected once and random error messages appearing
It was adequate. The amount of fees was discouraging.
More than $13 in fees and taxes! Outrageous
I could not review the order before placing it. It'd be helpful for that capability to more easily accessible.
The input for credit card verification shows entering a slash between the month and year. But entering the slash results in the entry being rejected.
Instructions should be clearer on format of customer inputs
Like your online setup, allowing typing to add or subtract items
Why are you charging a fee? I am picking up. Also, you are charging a higher tax than the restaurant charges. This doesn't seem right.
Who am I tipping on this app?... the store or delivery person? Its not clear who gets my tip. Also, the live travel map does not work. Several times it seems delivery person never left the store to find out they're ringing my doorbell.
So far this was easy. Let's how quick and accurate my food is delivered to me though.
Great, timely delivery, communicated throughout the order processing
Tried the iOS app, was frustrated by the address requirement to put in an apartment/unit number when I don't have one, and the lack of Apple Pay support, but the deal breaker was trying to enter the expiration date of my credit card, which was white text on a white background, and basically impossible. The website worked fine, so that's what I'm giving four stars, but the iOS app needs work.
Better than most online ordering apps, but I'm not a fan of these apps. It takes a long time to order and it's hard to make changes
How you gonna buy a pizza with 2 toppings n get charge extra for toppings also... doesn't make any sense
I had a good experience ordering the other day. No difficulties at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members