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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Used it once. Website doubled my order after I reviewed the order. Wasted 20 minutes shutting down my credit card and calling the restaurant to cancel grabull and order from them directly. Now on hold for 15 minutes waiting for Grabull to verify with restaurant I cancelled my order through this terrible delivery service. The restaurant told me they haven't used Grabull for months and didn't understand why it is still listed as a delivery service for them. Stay away. Let's hope I cancelled my credit card in time.
Easy to place an order, a user-friendly interface, works really well. Got my order with no issues.
Overall a good experience but one item was missing.
No ability to leave out cheese or enumerate toppings
I had to wait 3hours! 3 hours for my food to come and the drivers kept switching. Nobody even confirmed my order I had to call several times and the drivers number wasn't picking up.
I just appreciate that our food came as expected, on time and everything we ordered and the food was Great! Thank you
I dislike the concept of having to make an account just to get my food, but at least it wasn't a total pain
It would be helpful if the credit card entry field triggered choosing my stored credit card number on macOS.
I like the old menu better. It was easier to navigate and customize meals.
There was no clear way to see the price breakdown of the order before placing it.
The only question left in my mind was what I had to do to get the discounts shown on the ordering page. They appeared like buttons (hovering on them changed the states) – so I expected some feedback when I clicked on them. Since they appear to be automatically applied (which is a good thing), maybe indicate that so users don't keep clicking expecting some kind of response. Thanks!
Amazing meatball and eggplant subs. They also have the best Sicilian style pizza. Highly recommend tomato and basil
Menu interface is a little clunky.
Love Mela, though
You have a place for tip, but you don't say who the tip goes to. That's sketchy. Your form fields can't handle the formatting characters in numbers, like the hyphens in phone numbers or a / in the CC date. Sorry but that's just weak, can you not get competent web developers?
It was just fine... it operated like one would expect of an online order site. Only annoying thing is this opinion form requiring me to type in an unecessarily long comment about this trivial experience, which was fricking annoying.
I ordered online for pick up. The interface was easy-to-use, especially in terms of customizing. My food was ready in the timeframe communicated.
Buggy UI - when selecting options from a list of checked boxes (ex, spice level) the user has to manually unselect the original choice in order to make another selection.
App needs to be more user friendly. I couldn't log in with my account, but never got the password message. Also, the discount code kept disappearing from my order.
Had to order as guest as password recovery did not send code to my listed email.
What other restaurants do you deliver in the ******* area?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members