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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Formatting does not allow auto fill of credit card on iOS device
Ordering was fast and easy. I like the tip calculator and how it displays clearly what all the charges are.
Great experience, layout seems more desktop than mobile on pixel 6. No service fees!
The selection menu for one of the burger sets was wrong. It has impossible as a type instead of the normal bun. This resulted in me getting impossible patties instead of angus for one set. The instructions for the restaurant were also not straightforward. I clarified via phone but then ended up with some incorrect items anyway. Food was good, though. The ordering just could have been a lot easier.
Before I ordered it said 20 minutes, after I paid it said 50 minutes.
I would have felt better if there was some kind of way to keep track of the delivery. Even if its just a text saying 'I'm on my way"
Couldn't view cart before checking out. Also I had a full cart that somehow disappeared. App needs some UX improvements
Password not working, didn't receive email to reset it
Food arrived on time
Was brought right to me
Guy was very nice who delivered
No option to select regular cream cheese on a bagel order... there is an option to put hummus on a bagel but not regular cream cheese lol
Was hard to find my favorite restaurant on the site.
Ive ordered quesadillas with beans multiple times. The last two times, the beans were not included. I had paid extra for these add-ons on multiple occasions and a lack of attention to detail has resulted in paying for missing items. Food was still good 10/10 would order again but definitely will not tip.
The process was easy. Let's see if everything is on time.
Website was a little tricky to use. Had to start over twice.
Ordering was super easy, and delivered quickly. Will definitely use Grabull again for local food deliveries
Very nice place - great food! Will definitely order from there again.
The previous food I've ordered from here was delicious
Tried to find Miso Soup. Went through list twice. Spen
T nearly 15 min. I saw it,
But, 2 attempts to find failed. Where's the search button? Not user friendly. Easier if I went directly myself.
Excellent experience ordering and receiving my food. Quick and accurate, got a call when it arrived. All great!
While trying to order on my phone I was kicked off twice due to my order "timing out". I had to get on my computer to place the order. Little frustrating!
Price does not match what I am charged on my credit card
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members