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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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My food was delivered on time even though no deliveries were being made! I am a night nurse, so was sleeping when calls made to tell me that.
So delivery made just for me! Wow! So great!
Worst website experience EVER. Circa 1995 $#*!. The only reason why I use this is when my friends force me to. Belongs in a museum.
Driver felt it was ok to demand I hurry down down but called back 30 seconds later to complain I was taking too long. I exited to see him leaving my delivery three houses down. When I yelled down the street he told me "you $#*!" because he read the address wrong. Charming last message to me was, "$#*! you fatass". I appreciated that.
Andreas has great food and exceptional staff. Haven't tried delivery yet... going to find out about "grabull" tonight.
Why is there $7 in extra fees with no explanation every time you order on here?
Order didn't arrive in stated time, contacted restaurant who stated frequent problems with Grabull. After 75 minutes discover delivery attempt was made to wrong address, was sitting on building lobby. Food cold, discarded.
Easy ordering process, but missed an order. Restaurant to apply credit to my account.
Easy to order. Driver was solo that evening but still made delivery in the time reported on restaurant web site
I had a normal pizza ordering experience. It would be better with pictures of the food
I had trouble ordering. I could not put in a time for delivery and signing in was not easy
The restaurant didn't see my order which means my order took forever to get to me. And there aren't any updates given. About the order process and I don't like that.
The format for the card expiration date is not consistent
Where does the tip go? I've heard that the delivery guy does not see a penny of it. So I'm tipping driver in cash.
Easy to do, didn't have to create an account Thanks.
It was ok but the menu doesn't allow much for additional items like duck sauce and chopsticks
I would order more if I understood what all the service fee's were and how much if any of that goes towards the driver. It feels like a big game that makes me mistrust the whole system.
Smooth ordering process, everything very intuitive.
Looking forward to receiving our order. Thank you.
3 stars because I don't like that on the phone you can't see the order total before paying. Otherwise great.
Like it when we can order 1/2 pizza with one topping and other half with another,your app doesn't allow this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members