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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Wish there was more pictures on Grabull or Fat Duck's website, but ordering was fine. Easy to use website.
Customized my order through instructions and feel like it'll go great
:)) )))))))))))))))
The owners of the restaurant was very polite and made sure that I received everything I paid for. The food was delicious, can't wait to return
The food was really delicious and very fresh and service was great.
No place to directly see the itemized result of choosing % tip... The total order price would update, but i would have had to write down the total before tax to calculate it.
Trouble using check mark selectors in landscape mode but otherwise a good experience
Experience with the establishment was perfectly fine. Although they did get one item wrong in the order.
Easy to order, but did not arrive on time. Was 35-40 minutes late.
Menu checklist for Indian restaurant says "check only one box" when you need to check two eg ordering a curry and checking the boy for both "lamb" and "hot". I suspect this is just lazy web design.
App forgets my credit card info after typing it in and navigating back to the food menu
The restaurant menu stated a 20% off discount for delivery and pick up and i only received a 10% discount upon checkout please refund my credit card asap the difference. ~ Thank You
So far so good. Hope the pizza is as good as it used to be. I came from Gloucester for a Romanos Pizza.
I wish it would have a cash option to pay. Most of us do not have credit cards
Easy to navigate. The food was cold upon pickup, but that is not the fault of your website. Next time I will do asap instead of stating a time of pick-up.
It charged me more for the delivery fee than what is on the profile
Didn't notice the timer, but I'm also not sure if I've signed in.
It was pouring rain & i was in the shop behind my house. My bf was laying on the couch waiting for the order to show up. I get a phone call from the driver asking which building i was in? If i was in the very back house? What? I left delivery notes saying i am the house w the big concrete wall around it. The only house with that on the entire mile long road. He was next door. I had to run thru my house, side yard & gate were flooded, and it front all the way to the road before i realized where he was. Getting soaking wet, it's pouring rain! I ran the few hundred feet to neighbor driveway to wave to him, he couldn't see me. I had to get my phone out and call him back to tell him where i was. My phone is not water resistant, I'm soaking wet, food was getting cold & just as I'm going inside a transformer blew killing the power to the neighborhood. Something as simple as reading a note left for the delivery driver would have left me dry & w hot food albeit still in the dark. The little things sometimes have such huge impact on others that we never notice
Very poor website filled with bugs and not easily followed.
Got my stuff on time and no extra interaction. A simple drop off.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members