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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Very convenient but it would be nice to see what one has to pay *before* putting in cc info and submitting for payment.
Not easy to navigate, session expires quickly, discounts don't appear until checkout (one can't help but wonder if it will, why wait until after card is charged?).
Only site that doesn't let me auto fill my credit card number
Not as fast or easy as Uber eats and no option to add side sauces for fries
Unusable garbage interface, ten second lag on all input forms, next time would rather overpay on literally any other portal.
Coupons didn't automatically apply when I clicked them.
For some reason question about delivery/pickup comes *after* pushing the first menu choice button. Should be either before order or after it.
I created my order, went to place it, you suggested I create an account, so I did. You then forced me to completely recreate my order.
I am annoyed that I am forced to complete this survey. Everything was fine up until this. Now I am annoyed
Hi, First time using Grabull. Overall good experience.
I somehow did not enter tip correctly on site, glad I saw that snd was able to tip delivery person. Who as mist pleasant.
I was waiting for my order and whole time my order was on the table and 40 mins later someone came again and ask for my name and gave me my order that was sitting on the table for 40 mins
Easy to use and navigate. I've only used it once, so I'll know more with use.
Ordering easy & food arrived when they said it would
Everything was cooked to the way described and ready at the appropriate time
Error messages in checkout and the whole experience is a bit odd.
Difficult to use app, ended up ordering twice and receiving twice the order and being charged twice. Will never use it again
I find this site hard to maneuver especially to get a good idea of the menu items and what each contains.
I'd like more of a description of the menu items.
Password issue trying to log in. Slow to receive forgotten email password.
The food was amazing and arrived in a relatively timely manner. The delivery driver did not call me or ring the doorbell when the food was delivered so after a while I checked the front door and the food was there! Not sure how long it was there but by the time I got to it, it was cold. It would be good if there was some sort of way to notify the customer when their food is dropped off. Ordering online process was fine up to that point.
This is probably about the 3rd experience we've had with food ordering issues because Grabull didn't appropriately send orders over to the restaurant. We've eaten from this restaurant for years, but only ever have issues since they've started using Grabull if we online order and don't just call.
Would love to have a PayPal or Apple Pay option. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members