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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I had to pay the restaurant they did not receive order from you and you charged my credit card
So $#*!ty it won't even let me leave a one star review
Easy to order. Explained each dinner and have a choice to add or remove ingredients. Nobody else does that.
So, if you call in an order, you just have to give them your name. But if you order online, it's name, credit card, email, and phone number? That's messed up.
It might be somewhere in the page but I couldn't see it so put in my order and then called the restaurant to change pick up time. Might as well have just called in the order.
Every food service app has an Apple Pay option. Try make easy for people to pay!
Wish I could see the order items before placing order. I had to place 2 separate orders because I could not double check order
Didn't know order was coming. Wish there was a notification
Thank you! Delivery was good. Food was delicious……….
The food was excellent, the service was fast, everything was good
Awesome tasty food, and easy pickup! They have a drive thru window so you don't even need to go in! 5 stars!
Placed a pickup order for 9:00am. Got the email saying the order is ready at 9:10am, but when I arrived at store, the order was not ready. And I was waiting there for another 30 mins to receive my order. Bad experience.
Easy to use. Now lets see if it gets delivered at the right place!
Called Grabull and they said the order was outside on the porch.
I told them I was at a hotel and there was no porch. I looked outside the hotel and found no food.
Grabull said the driver called me twice, however I never received any calls.
Hotel front desk said no food had been delivered. Asked Grabull for a picture of where food was placed to assist me in looking, they said I would have to wait 30 minutes for a manager. At this point, If I waited another 30 minutes, it would have been a total of 1.5 hours since my food was prepared and was waiting outside. I asked for a refund. Grabull said they a manager would call back to assist. Nobody ever called me back and I never received a refund, or a picture to help me locate the food.
I waited two weeks for a refund, but never received one, so I submitted this to my credit card company as a dispute.
The pizza was excellent and the food was ready and warm for pick up!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members