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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Too $#*!ing hard to do. Much harder than than the old days, when you called someone on the phone and gave them your order.
Easy to navigate website with some great restaurants.
Easy online ordering. These follow up surveys are a PIA.
I thought I was ordering from the restaurant directly and not from a third party. I will not be ordering from Grabull in the future.
Website was easy to use and cheaper than using Doordash. Plus you receive discounts!
They are very helpful and respectful place is very clean and I will be coming back as well as family and friends
Placed my first order using Grabull. When completing my order, there was an option for adding a tip. I selected NO. My receipt shows a tip for $1.95. Not cool. I will no longer be using this service. Shame on you.
The ordering interface is very clunky, cannot handle browser back, and doesn't clearly communicate the cost when selecting a tip. It feels deceptive.
I had a great experience with grabill. However they kept sending annoying reminders to rate them. Don't.do.that.
Your app does not let you put in your expiration date for your card,
The 10% discount that was offered was not computer into the total.
Menu very easy to read. Found exactly what we wanted and fast. The checkout experience was seamless and delivery was faster than we expected!
I don't understand how much fees you are charging and think you are hiding that
Had to enter my zip code too many times. Kept automatically charging it to store's zip which is a digit different.
Constantly told password is wrong but when I try to reset I'm never sent the email that allows me to reset it. Incredibly frustrating.
Easy to use. Would definitely order again using this site.
Difficult to order customized order. Also does not accept punctuation characters and I had to go back and retype everything.
Easy to use except it would be nice of you could allow credit card auto fill
Sincerely appreciate the guy that brought the food! My number was actually wrong so the call never went through when he got here and tried to reach me. He still came inside and made sure I got it. Really really nice. Thank you!
Poor quality ordering app. Says total must be 25$ for delivery, says to click proceed directly under my subtotal which reads $25.35. Button is still big and blue center of screen to proceed but pressing it does nothing, no error message, nothing. So I assume it's tax order something bringing order over 25, I go back and nope the total says about 17$. I almost just closed out and ordered elsewhere but decided I'll just do pickup since the app is junk, I get to the paying page and it doesn't even say the freaking total of my order? Asking me for tips (to who?) And asking for donations to covid relief fund? Jesus christ that crap is done and I don't care about your fund, I want to order food. Then bottom button says place orde4, again NO TOTAL anywhere on the page. How much am I going to be charged if I press to place the order? This is common sense, or at least we thought it was but I guess not. Get new developers or at the very least TRY THE APP YOURSELF. Won't use this site again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members