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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Both the app and mobile website were broken - the app wouldn't let me select a credit card expiration date (screen selection was all white) and the mobile version of the website (on Edge) kept emptying the cart. VERY frustrating.
Easy to use! I forgot my password and they made it easy to get a new one set up with a code.
Would like to be able to use an auto save CC for purchase
Angelina's previous online ordering system was much better than this new one - there were far more options for individual items and it was a better interface which saved my personal information (address, CC numbers, etc.).
I was redirected tothe Grabull website when trying yo place a takeoutorder. Next time I will call it in directly. It's very confusing to add gratuity and make people change or remove it. I kept wondering why my bill was so high. The prices were listed incorrectly, so I was unaware there were extra charges for sauces. I therefore got charged for two separate transactions. Grabull has prices listed incorrectly.
It's very confusing to add gratuity and make people change or remove it. I kept wondering why my bill was so high.
DELIVERY PERSON WENT ABOVE AND BEYOND EXPECTATIONS
I'M WHEELCHAIR BOUND, AND FRONT DOOR WAS ACCIDENTLY LOCKED. HE WENT TO THE BACK DOOR, REQUIRING COMPLEX OPENING OF A FENCE! I'M VERY GRATEFUL.
We ordered Pizza, onion rings and chicken tenders from a local restaurant. Delivered by grabull. Our food was luke warm-cold upon arrival. We met the delivery outside of our building, it was raining. I think next time I might as well go and pick it up. Similar to Uber eats and door dash is my opinion. Cheaper delivery fees, but food is still cold upon arrival.
I wouldn't have thought that I will have to pay 9… bocks for simply order by website whereas I chose picking and not delivering… won't use that service anymore.
Ordering process was good, $5 fee was very bad especially since it's not stated very clearly but instead hidden with the taxes.
The sub I got was not made what I ordered, paid for lettuce tomato mayo and toasted. Sub was dry and barley even had cheese pretty sure it was a small to.
Good food service. Order was prepared in full. No complaints
Pretty straight forward but it did say we qualified for a discount (5% off $45+) but there was no way to apply the coupon. Minus 1 star for that.
It said the delivery would come within 50 minutes. I had an hour snd ten minutes so ordered. But I guess it is 50 minutes from confirmation from the restaurant? Anyway, I was literally outside leaving when the nice driver arrived and the food was good.
Website has all the information on each dish (like what comes with rice) and I like the list on the right of what we are ordering.
The Grabull interface is easy to use and understand
Would be nice to have photos of the dishes on the menu
The month and year for the credit card is confusing. It shows "MM/YY" but doesn't let you type the slash. Otherwise, great
Ordering is smooth. I like that you can print the order at the end, and that there is a space on each item for special instructions. But I don't think you should add a tip by default for a takeout order. Some people might not notice and pay and later regret it
Click and order - option to customize and comment. Easy!
Need to take Apple Pay, use wallet or something that doesn't require me to create a membership or enter all my info
Order was completed timely. Website was easy to use and to place order.
I've been billed by this restaurant and not gotten delivery, so hoping that I'm not making a mistake ordering.
I was worried cause I could not see whether the restaurant received my order and are they working on it or not
I had no problem signing up logging in and placing an order so far
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members