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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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You seem to inflate the price without adding real value.
Checkout button should not be visible while item selection modal is up.
A little sketchy with account creation and credit card input
They were super busy that day, they ended up giving me the wrong kind of noodle. Mistakes happen. I called and they apologized and exchanged the noodles for the right ones.I drove back to get them and they gave me some cucumbers as well. I enjoy their spicy house ramen! Yum!
I selected and was charged for artichoke hearts add-on to the pizza. They were not added. I called Zumi; it said it had not offered artichoke hearts for "a long time." Did not offer a refund.
Great service. Was easy to order. Order prepared on time.
I was charged online and given a receipt but when I went to pick up the food, the price was different. I called customer service and was told they would look into it. Nothing changed… my first and last time ordering from grabull.
The 25% item mark up on top of the delivery fee is insane, but we had no choice tonight.
The tip I selected didn't add to my order, this has happened before and is an inconvenience because now I have to go get cash to tip the delivery driver when they arrive. The point of delivery is so I don't have to leave my home. I will likely go back to grubhub as that issue doesn't occur.
Would like to see pictures of the food, also a search feature
Mobile order app is a bit hard to navigate but similar in complexity to other mobile food order apps, which skim money from restaurants and customers.
So far so good... My order arrived when it was supposed to.
Your food is absolutely delicious.
Our 2nd time ordering. First was fantastic.
I'm sure tonight will be to. Glad we found you.
Tax & fees too high, insufficient description on dishes
Ordering was easy and the food was ready on time. I highly recommend!
Hopefully they read the directions, I like how you can explain how you want it.
I ordered Mexican from fajitas. When I got there to pick up the food they told me they didn't have papusas. Nobody called me or tried to reach out. Didn't give me a refund either. I will not be ordering from that restaraunt or using Grabull again.
I think the charges are way too high. It's ridiculous. Next time I'll just call the restaurant.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members