GoToGate

DO NOT BOOK
Do not book with this scammers had the worst experience ever they stole 2000$ from me. I Wish I could give them 0 star. SCAMMERS

I wish I read the reviews before booking my tickets with this fraud travel agent. I booked flight tickets for my family for Chennai to Delhi from July 13th-july 16th on July 13th. The website showed a return date of Aug 12th, but I cleared that option and chose July 16th. Before confirming the ticket I checked the departure time and passenger details. I noticed it only after I got the confirmation email. So I called them immediately to cancel or change (as there is no way you can do it online, their website is awful that there is no option to change your ticket. The only way is to call them) and had to wait endlessly. Since nobody attended the call, I disconnected after 3 hours. I paid $800 for our tickets and wanted to cancel the ticket within 24 hours to get back my money. They didnt attend my call the entire day. When I called the Airlines, they said they toId me to work with the travel agent. I called them again after returning from vacation. After waiting for an hour the customer service staff spoke to me. He said that I should have called within 24 hours of booking the ticket to cancel or change tickets. I explained my situation to the Customer service representative almost 5-8 times, he kept saying that they couldnt help me. He asked me for proof when I told him that their website has some issue and it incorrectly assigned the return dates. I got frustrated and asked him if I could speak with his supervisor. He took my phone number and told me that his supervisor would call me in the next 5 minutes. They never called me back. I was left to deal with severe stress and anxiety due to loss of money. I was helpless, disappointed and extremely frustrated with GoToGate. This website comes first in google search. PLEASE DO NOT SPEND YOUR VALUABLE MONEY ON THIS FRAUDULENT WEBSITE. They should be reported as SCAM website...

Ease of communicating with host and quick responses to claim or inquiry

The service of this company is terrible and awful! Non-service behavior, disregard for the customer, his money, and time. For your benefit, do not use the services of this company! The representatives are antipathetic and not helpful, and all that matters to this company is to steal the money of its customers!

On 29/09/2020 I went to skyscanner.com to purchase a pair of flight tickets from SOF to TBS with a stop at FRA, the ticket cost $ 737. When I clicked on: "Select" I was taken to the site-. gotogate.com where I was offered the same card at a variety of prices, at least I was convinced. After filling in the names of the passengers and making a payment, I received a different flight ticket than the one I booked, with the flight duration being 20 hours (double the ticket time I booked). After a few minutes, I located the customer service phone and waited over half an hour to receive the answer, when I asked the representative to register the phone so she could get back to me if it hung up because the waiting time is long and my call cost is a dollar per minute - she refused and asked for the order number. After I explained to her about the mistake she made and asked to rebook the requested flight ticket, she claimed that the requested flight ticket did not exist in her system (it is important to note that the relevant flight tickets were in the system at the time of writing this email - 3 and a half hours after the booking). Therefore, I asked her to cancel the flight tickets, in order for me to re-book through the website. Unfortunately, the call was disconnected. At this point, I called again and waited another 30 minutes. The representative who answered me showed 0 empathy for the situation I got into and his answers were robotic and useless. He claimed that I had to pay $ 114 if I wanted to cancel and rebook (why do such a thing to the customer? This is a theft!) and again, he also claimed that the requested flight ticket did not exist in the system, and showed zero willingness to help me (really sounds like I disturbed him to sleep!) When I asked him to transfer me to the manager, he repeatedly refused on the grounds that no one would give me a different answer than his own, and that he himself was a manager so there was no reason to transfer me to the manager. After deliberation, the representative said that he was transferring me to his colleague and that the wait would last about a minute. I waited over ten minutes and then realized he just found a great way to get rid of me without giving me basic service. Non-service behavior, disregard for the customer, his money, and time. For your benefit, do not use the services of this company!

Their service is a joke and I am being generous.

1- I got cancelled the seats I had pre-selected due to a "technical error". Here, at least they had the courtesy to give back the money, but still disappointing.

2- On My Bookings, where it is supposed to be an option to add another luggage (according the website), it was not possible to do so. Instead, it sent me back to the main webpage.

3- Immediately, I sent a message through this web messaging system and explained the issue about not being able to add another suitcase. I asked for assistance and for the price to add it. After several days, there was no answer.

I sent another message through this web reminding them my issue and said that if it was not possible to know the price of the extra suitcase or add another suitcase, I wanted to cancel my ticket immediately so I could find another one with another company. Still no answer.

5- I called to the assistance number (+44 203 455 03 90) more than 10 times until I finally got an answer from the operator. I explained the situation and he said that a different department was in charge of that, so he put me through with them. After listening to the waiting melody for 1hour 10 min, I hang up and called the number again. The same operator answered and he said "Really? They didn't answer all this time? That's strange... Well, now their line is available, please let me put you through". So here I was, listening to the same melody and waiting again for another 20 min (these are international calls). There was still no answer, so I hang up and called the same number for the third time. Nobody picked up the phone. I tried more than 7 times, but still no answer.

5- The day of the flight came and I couldn't connect on the phone with go to gate nor I received any answered from the webpage of Go To Gate. So I had no more option than going directly to the airport. The airline said they had to charge me for the extra suitcase according to the policies of my Go To Gate ticket, so I had to pay 82,800 Japanese yen (around 721 usd!) for excess weight, which is similar to the price of the ticket. My flight was about to go and I had no other choice than paying this ridiculous amount.

It occurred on: 24/02/2022

This meant that I bought a ticket I could not cancel with a company that didn't allow me to add an extra suitcase. A company that didn't answer any messages I sent through their own webpage and that kept me waiting for over an hour on an international call, just to get put through again and made me wait for another 20 min. A company that charged me 721 usd for a 25 kg suitcase, which is almost like the amount of the plane ticket itself.

I got an answer about the issue on 21/03/2022. The answer was: "we would like to inform you that baggage are not refundable".

Lorsque mes vols ont été déplacés par la compagnie aérienne, Gotogate n'a fait aucune démarche pour nous aider. Pire, ils exigeaient des frais non nécessaire. J'avais beaucoup de difficulté à comprendre les employés de leur centre d'appel, car soit leur accent était terrible, soit que j'entendais 3 personnes en même temps.

Estando en Paris hice check in en línea, minutos después me llega un correo informando que mi vuelo se cancelaba y me dieron la opcion de reembolso o esperar el siguiente vuelo disponible. Solicité mi reembolso y no lo obtuve porque segun ellos por el hecho de haber hecho el check in en linea es la prueba de que me dieron el servicio! Asco de servicio. Bien dicen que lo barato sale caro...

Un vol annulé par la compagnie en juin 2020, aucun remboursement en 2021. Arnaque, le service client ne réponds pas a ces questions par téléphone et les mails ne sont pas traités.