GoToGate

I bought round trips to Nicaragua during summer with Gotogate - first of all, the price was WAY more than what it would be if you buy from actual airlines. I had to get it through them since the airlines had no more flights I needed. I did the Covid PCR test, got to the airport hours earlier to not leave anything to chance and the airline did not let me board - THEY SAID GOTOGATE HAD NOT "ACTIVATED" my name on the flight (what that means, months later I do not know). The airline Avianca told me that I should call Gotogate and see what's happening - so I called their customer serice (which is mainly in other countries) and spent HOURS waiting for someone to pick up. By then, I had missed my flight. When they picked up, they had no idea of what was going on and offered no help. Literally none. I have since called at least 20 times, asked for a refund, or even a simple explanation. Every time I called, a different rep would give me a bullish*t reason just to say something because I would not let them off the phone without an answer. They said that it was 1 because I didn't do the PCR Covid test (BUT I DID! I showed them the email confirming and showing how they even confirmed that they had received my results), then they said it was for X reason. I debunked them again. Then Y reason. After a while they admitted to not knowing what happened BUT WOULD NOT REFUND ME. I had to call Chase and request a refund for scam - which Chase understood. I would even personally send proof of all of this for whoever on the internet wants to reach out to me to show you the situation if it means that Gotogate never gets another customer again. I now know other people that had other problems with them since I've been spreading the word about my awful experience. Stay away!