GoToGate

Worst company ever, you save a few dollars so that if you ever need to make a change or cancellation within 24 hours or even 3 minutes after buying the wrong ticket THEY CHARGE YOU to call and make the cancellations by phone $45 per person. They tell you that when you buy the ticket it says there is a fee but never when buying its states that. I asked to talk to the manager and they never allowed me to do so, told me i had no valid option. WORST SITE EVER

I booked flights via GoToGate just before the pandemic hit and so I was offered a voucher to rebook flights at some point. I've now attempted to use this voucher twice and both times I have endured the same process...
1. I book the flights;
2. I receive a message saying they will "confirm" the rebooking within 24 hours (with a sly caveat that the prices may go up in that time... guess what happens next!);
3. I receive a message saying I have 24 hours to pay £XX as the prices have increased or they will cancel the booking (not to mention they already charge a "rebooking handling fee");
4. I check the prices with the airlines and see nothing has changed;
5. I attempt to complain but they don't respond to emails and/or leave me in lengthy waiting lines which never get shorter (I think I could end up in an asylum if I have to endure hearing "your estimated wait time is 12 minutes" over and over again every minute for over an hour);
6. After stubbornly waiting it out, I eventually get through on the phone to someone who tells me they need to redirect me to a different team and then the waiting time varies anywhere from 1 hour to 3 hours...
7. Despite attempting to dispute this mysterious increase in the ticket prices (which is totally fabricated as I'd been checking the airline websites and running the search on GoToGate again to find there has been no change in prices), because I did not pay the additional cost they cancel the booking and take over a week to allow me to rebook using the voucher again;
8. I attempt the rebook and undergo the exact same process again.

So here I am, with two days to go until my voucher expires and no doubt once it has expired they'll tell me it is invalid and I failed to rebook in time. So there we have it, GoToGate will have managed to worm their way out of having to provide me with new flights for a service I had already paid for with them.

All I can say is that they are appalling. I am not one to often write reviews but here we are, disgraced by these charlatans performing an act which I can only hope is illegal but I imagine, even if it is illegal, they will evade consequence and remain unscathed. So I hope that in spreading this message, word-of-mouth will simply decimate them for their crooked practices.

I had bad experience with this company which is same Mytrip and got many other name and all under Etraveli management
Their way to rob the customers is offer cheap price
Then cancel the flight
Then either the customer pissed off from their pathetic customer service and leave they money
Or keep email them and call them countless times and they will keep you waiting over a year then they cut £30 from your refund as a fee for their bad customer service

Be clever avoid their trap
Avoid them at any cost

I bought a ticket 2 days ago, and I just contacted the airline, and there is no reservation.
PLEASE NEVER USE GOTOGATE

I guess only those who have not had any issues that required customer support or just a company that did not want to scam you...

Awful experience. I used GoToGate to buy tickets and during the reservation process I introduced wrongly the surname of one passenger. As soon as I received the purchase confirmation email; literally a minute after buying the tickets, I realized of the error and called the airline. They explained that the change could be made with no penalty fee if requested 24 hours after the purchase but that it had to be GoToGate submitting the request, not me. Here started a nightmare of a journey that so far has involved more than 20 conversations with 20 different operator to whom I've had to explain the situation individually every different time. Not once, after not resolving my issue, they have agreed to pass my call to a manager.

In a nutshell, as confirmed by the airline and in a few occasions by GoToGate operators, GoToGate submitted the request to amend the name of the passenger after the 24 hrs window frame passed, even though I made this request GoToGate literally 15 minutes after purchasing the tickets. Result: the airline refused to make the amendment and they said that a new ticket has the be bought as they are now considering it a name of passenger.

Every call to GoToGate is slightly different to the previous one. In one they tell you they understand the problem and assure you that a manager will get back to you with a compensation proposal; in the next call they say that they did everything by the book; just as they were meant to, and insist that you call the airline directly and resolve things with them...What else can be said? Oh yes, depsite multiple attempts to raise a complaint internally they repeatedly did not allow me to do so. I sent them emails and I would get a supposedly automated response saying that the inbox was not being monitored and instructing you to go to their website if you wanted to fill a complaint form. Of course you will then go to the website and the form is nowhere to be found; and then you will speak to an operator who will tell you that the complaint forms were actually disabled from their website and that they did not take complaints over the phone neither. And anyway, if that wasn't enough my enquiry was still not at a stage in which I could officially file a complaint.