GoToGateReviews 2,501

DO NOT USE BOOKING.COM PARTNER GO TO GATE TO BOOK YOUR FLIGHTSI am not surprised that they have terrible reviews because the incompetence and abhorrent customer service that I have experienced since I made this booking and more over the past 5 days and my flights are still not rescheduled 5 days from travel is flabbergasting! I have been charged extra for flight changes that weren't not made to my booking. When I enquired why the ch age I paid for were not made to my flight no one responded to this day I have not received a response! The staff are clueless on the escalation process and are unwilling to assist customers to resolve the issue. I have called and messaged them every single day about my flight changes, no contacts me to provide an update and no one has any helpful information to provide. I will never use Go To Gate EVER AGAIN!

Overall easy I'd give it 3.5 stars. I will return in the future,

Here's what could be improved:
There's flight protection at the start and end of the process. Would be helpful to see that all at once so you don't have to backtrack later.

The Visa service said "Mandatory" but seemed optional. Boo on "Mandatory" flags freaking people out to part with $150. Or, worse, if I actually did require that service (seems unlikely) opting out shouldn't have been a choice.

The baggage thing... I have a mid trip island hop from NZ to Melbourne. I didn't see an option to add my main bag. I'll be needing that.

I see no way to add my Global Entry info, but it has to be on all tickets to/from US or I cannot use it. This is a big deal to me.

I was able to purchase lower price tickets from this site - but only after putting in my payment information did I discover that a bit over $100 of the price is being charged by Gotogate and the rest is being charged directly by the foreign airline. This incurred foreign transaction fees on my credit card for each of the three tickets which amounted to $30 per ticket. Which is essentially the price difference with other companies I would have bought the same flight from so I probably should have just gone with one of the other sites I already know and trust. It would certainly have been helpful to know ahead of putting in my payment information that it will be a foreign transaction. Additionally, I was initially glad that on this site I could add check-in luggage for some passengers in my party and not others as other sites were not able to do this - however, a couple of days after getting the tickets I was informed that due to a technical error the added luggage didn't process and I am being refunded for that and need to go to the airline website directly to purchase it again. So it was all for naught. These kind of glitches mean that I will not be returning to this site again.