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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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I need a human being on this, mu first time with your site, I am trying to reserve our seats to Malpensa, It. I thought i reserver a similar but for us preferable flight last night but got a reservation on British Air, not Swiss air. The BA itinerary was our second choice. How did that happen? My husband I both watched me press our first choice. We both thought! Then if find myself re-directed to AA lines. ( a partner, of BA, BUT! Is that where we should reserve? Our flight is on the 18th. I am very frustrated and feel abandoned. I. need a live well-informed person. I. am new at this, but I. Feel like an old lady, which I am, but. Never have felt like one before. Dr. Gayle Delaney WHERE IS MY ONLINE TICKET? I see receipts, but not a "e-Ticket.
2nd time with G2G & your website is easy, especially for someone with a disability that makes it hard to do things online... It's intuitive and you're not trying to sell me crap every 2 seconds like the abomination of a booking site belonging to Ryanair or EasyJet... Thank you for being straightforward and letting me buy what I came here to do: buy a flight!
Great service. Thank you for all your discounts and support
It was very easy and self explanatory to purchase the tickets. Made the buying experience pleasant
It looks like you guys tried to get me to pay for what the airline offers for free (carry on bag). I confirmed w/ the airline that the go light package includes this. It makes me suspect that other things you tried to charge me for I would also get for free.
They keep sending automated replies and take no responsibility.
Customer service is useless.
Avoid at all costs.
Fast online service, user friendly and better than the other website.
Excellent service as usual, just double check on adding baggage options
The site added 224 USD upon checkout "because of high demand". I know this is false.
I am displeased with the rate hike that occurred at the very moment I was paying for my reservation. It was a $75 increase because supposedly other people were also looking at the same flight. I will not be ordering from this sie again.
Y'all are a little odd with your bookings, it should be confirmed right away.
The whole flight booking experience was great, but having to pay $20 each to select our seats felt like a bit of a surprise.
Everything is clearly mentioned and fast confirmation with the promised price. Thanks.
There are many options which I like that. Easy to book and select the options for assuring he correct choice of the ticket.
On the last screen, after I confirmed, it flashed onto the screen that I resided in the United Kingdom. Hopefully the fact that I am flying from Brisbane, Australia, this won't be an issue!
It was a very straightforward experience to book the tickets.
Rain lashes the windows. Thunder rumbles. A lone figure sits in a high-backed leather chair, shadows dancing across their angular face. The room glows only from the pale light of a computer screen.
Price changed after selection, which was not good
Otherwise, it all worked
It was surprisingly pleasant and you don't have hidden charges, which makes it more refreshing. I like how easy to navigate the website is. The inclusions and offers which are presented are not annoying and are actually useful. I am just hoping that the AirHelp I purchased as an add/on is worthwhile, if needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members