Overview
GoToGate has a rating of 3 stars from 1,874 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoToGate most frequently mention good experience, best price and easy process. GoToGate ranks 11th among Plane Tickets sites.
Excellent good choices and cheap prices. Very easy.
I never write negative reviews, but I'm tire of chasing these people for my money, These people are thieves, they stole $523 from me, they did not refunded my 4 family tickets even thought they assure me they will do it. I called 23 times and every time I was told I was going to be refunded in 5 days maximum, I also open 15 tickets and no response, and after 3 months they close the case and that's it. The reason of the refund request was that our Turkish airline flight had a schedule change and we had to book another flight, I even called Turkish Airline and they confirmed to me that I was entitled to the refund because it was Turkish airline fault and that Gotogate, (the Agency), was the only one responsible and entitle to request the refund from them to me, but Gotogate never asked the airline for the refund in order to keep the commission and my money, also the customer service is horrible, you have to wait about an hour to get in touch with them and they are very disrespectful and trained to be liars, do not not use them, they are a scam. Order number MPGW1R.
You didn't have Alaska Airlines as a partner to enter my frequent flyer information for these Qatar flights. You also hid the fact that I had to pay $103 per person to pick seats. That's not a good experience for me.
You'll be gouged for e v e r y t h i n g. Confirmation of flight nearly impossible.
It takes a minute to get used to finding the "continue" key when booking a flight. Other than that, every trap within the reservation process pretty much prepares me to comfortably navigate the site -- it feels like going trough duty free at the airport. 🙃🙃 you'll get there, eventually.
Too much extra services on the payment way, better to check out all process and explain better all services. I don't see any value in this messages:
1. They don't provide clear value
2. No clear message
The prices were good. E-Tickets were issued almost instantly. Very effective. Very good experience.
The process was simple enough, but normal seat selection at a cost, and the seat is way at the back in the middle did not make sense at all.
I found the experience good and easy. The steps to follow are clear and not complicated.
Terrible customer service, scam. Dishonestterrible customer service, scam. Dishonestterrible customer service, scam. Dishonestterrible customer service, scam. Dishonest
Too many unnecessary and distracting things. Now I need to type more because of character requirement
Please stay away from this booking website! "gotogate" they have scammed me on my tickets. I booked 2 tickets with them
They charge an 88$ handling fee to cancel within 24h of booking. How is this even legal? I think this is a completely unnecessary red flag to all customers.
The experience was very helpful and fantastic, thank you for your service
The website was easy to navigate. The prices were great for travel less than 2 weeks before departure.
Dear Madam, Dear Sir,
I am writing in the hope that you can help me.
In December 2019, I bought 4 flight tickets on the route Tel Aviv-Bucharest-Cluj Napoca for the dates of 29.05.2020-09.06.2020 for which I paid the amount of $1034 through the company GotoGate, the company that is from Uppsala. The flight was with the Romanian transport company TAROM.
On February 21,2020, I received an email from GotoGate that our flight was canceled due to Covid.
I had a lot of correspondence with the people from GotoGate and with the people from TAROM to return the money for the plane tickets, but unfortunately I have not received the money for the plane tickets even until today.
My prayer is if you can get me the refund of the flight tickets.
I have all the documents to prove this.
Many thanks and kind regards,
Kalderon Samuel
You changed the price offered after I agreed to Purchase By $177.00 per person. You charged me $7.99 just to get my booking number. Shame on you. I will be giving you a terrible reference!
After paying for your ticket, you have to pay for your seats, too! I clicked "no" for all for-a-fee additions, so I have no idea what this travel experience will be like.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members