GoToGate

Booked a flight with gotogate and canceled less than an hour later. I was told within 24 hours of canceling I'd receive a refund. However, when I spoke to customer service, they told me their team handles cancelation cases on a "first come first serve" basis, and that they may take more than 24 hours to handle my case. I did not receive a refund because of this. How is that a 24 hour cancelation policy? Why am I penalized because YOUR team took over 24 hours? Also good luck getting a hold of customer service during normal hours. An automated system will tell you that you're #68 in the queue. Do not book with gotogate!

Requested change flight dates and left me in the dust for 2 days saying would contact me, and never happened. When I contacted them to tell me that is not possible, please whoever is booking through this agency,avoid at all cost, Expedia and others offer credit for any change flight date, these people offer your ticket $ donations to corporation since give you nothing. I already see reply air company policy blah blah,if others can do,why can"t you?

Everything went smoothly. There were some options that were available for purchase at reasonable prices. Trip completed without incident. Would definitely book with again. Price was steep, but in line with other agents for the time period.

First, when I made the payment the screen shows payment failed. Then I went to another website to get the tickets, however, somehow Gotogate confirmed the order. So I reached out to the agent, I been waiting on phone for 4 hours and I'm just the 8th on the line. In what hell does 8 guests need 4 hours to wait, and the agent guy only talked to me within 2 minutes, telling me I need to wait for other teams. So he did not fixed my problem and shows no care about my case. Don't recommend to anyone!

This company is horrible. I booked a flight through them and they scammed me. At checkout, the total cost of the flight was $1,697.89 but when I pressed pay, it didn't go, I tried it about 3 times and it still didn't go through. I waited a bit and tried again, but this time, the amount they removed from my card was $2,679.18. Please keep in mind that the failed attempts were recorded by my credit card company and the money was returned almost immediately. I have called and messaged them and all their agents keep telling me that there is nothing they can do and that I have to pay hundreds of dollars to cancel my flight. I explained to them that it must have been a glitch in the system because I went to check the same flight after booking and total cost with all the charges was still $1,696.89. I have explained and keep explaining but they keep telling me there's nothing they can do. How on earth does that make sense, the worst part is that receipt shows that the taxes for a $1,697 flight is $1,164.89. How!? I want the difference back, I would like to agree to a price before paying not scammed or forced into paying. This is the reference code for my booking 1024-501-246.

These guys are crooks stay away from them.
One name incorrect in surname - contacted them immediately same day. I paid to change it and sent passport - they said fixing. 3 weeks later they ask for more money again and still not fixed. They are a money grab. Disgusting service and crooks don't use them. Go to a proper agent or Expedia!

Do not ever book with them. I booked an air Senegal through them on may 20th; flight got cancelled and I've been waiting for a refund for 3 months after the airline cancelled the flight. I've still not received the refund, instead they're telling me stories to contact the airline; which I did not book with, and when I do contact the airline, they're telling me they've already sent them a coupon for the refund. I will never use this agency. I recommend no one use them.

I landed on the GoToGate website through my flight search engine because they had the cheapest option for my flight.
I was expecting hidden costs and unclear ticket conditions, but actually the website and booking process were crystal clear.
They saved me around 500 usd by booking through their platform instead of the airline, All documentation can be easily downloaded from the website after the booking was confirmed. All in all - great experience.

Recently brought a tickets by online ktm to Syd with gogate- online showing price was australian $ 887 but they charged australian $ 917 this is not fair at all you guys cheated to buyers- $ 779 was in air India price but I wanted to with Thai air so I I have brought with gogate $887 but you guys not trustable company - if you guys can't afford rights prices put online whatever you want to charge don't cheat about online price coz you lose your reputation forever