Gossby

I ordered a personalized puzzle for my niece. I received the wrong item. I wanted a replacement but they said they couldn't guarantee that it would arrive on time. I stated that their site says if you order by Dec 15th it would get here by December 23rd with express shipping. The agent then told me express shipping wasn't available even after I sent his the picture stating otherwise. In reality, they did not want to pay for the express shipping themselves. They did process a refund but I am extremely frustrated especially because the agent lied and now I have to find a new gift.

The boxes were crushed because they were shipped in a soft package. The puzzles are thin and cheaply made. This is a huge disappointment.

I chose the seaside backdrop with a light and darker golden retriever on either side of a blond with a ponytail pulled up. It was perfect! The names inscribed under each was also very well done! My wife was so excited to get her Dog Mom cup. Thank you for the great gift!

I ordered what was supposed to be a touching momento, a gift in remembrance of my son's 15-year-old dog that just passed away. The whole family was devastated by Coco's loss so I decided it was justified to spend close to $30 CAD, though it was more than I could afford on my tight budget.
Based on the website, image and description, it was going to be so pretty and would've made them so happy.

I'm shocked at what I received. I'm absolutely livid. I can't believe this is what they would send. A piece of plastic with badly trimmed edges and vertical indented lines all over, faded colours - just awful!

Seriously wondered if this was some kind of joke? It would be offensive to give this to anyone as a gift.

I sent an email almost 2 days ago now and no response. I'm really disappointed and even sad that this is how little regard a company has for people who spend their hard earned money thinking they're getting something nice.

Without asking, the customer service provides me with a discounted code for checkout. When the option for expedited delivery was not available and I mentioned that I was getting a gift for a coworker who is leaving the company for a new position somewhere else and I needed to get the order by a specific date, they delivered and I received the order 5 days before the actual delivery date. I was impressed when the order was sent on the next day out for delivery. The customer support is amazing with delivering the request I mentioned. Good job and thank you for the expedited service - I appreciated it and that I am able to give my coworker the gift before she left the organization was a big deal!

I thought this mug would be a fun idea for a special friend. Little did I know that I would love it. Not only did I loved it but she also loved the mug. So, I have several other friends this would be perfect for. You will hear from me again. I tried to up-load the receipt but couldn't

The order process was good. The item was exactly as described. Delivery time was short and the item arrived well before the estimate. The personalization was accurate and well done. The item was packaged poorly for shipment. The order consisted of a ceramic 11oz coffee mug. The mug was enclosed only in an oversized styrofoam container, that allowed for it to bounce around within the packaging. While the mug arrived unbroken fortunately, the item should be better secured within the packaging with other materials to better prevent potential damage during shipment.

Not sure why so many people had a bad experience... my mugs arrived a few days earlier than expected and look just like they did in the preview picture. I can't wait to surprise my sister with her matching mug!

I have purchased close to 20 items in the past year, including fleece throws and ceramic mugs. They have been so joyfully received by my friends...HIGHLY recommend this wonderful company & their unique products!

I absolutely love my purchases from Gossby. We ordered the Custom Baby Onesie-Protected by Dog and it is so cute. And we ordered Dog Lovers Shirt - Dog Mom and the pictures were spot on! So Adorable! It was so easy to pick out the dogs and pictures you wanted on the shirts. Love all the different items you can choose from. We are so glad we found Gossby!

My husband loved the mug I ordered with his and our dog's likenesses with their names. My husband, who never had a dog in his life before and didn't think we needed one now, is completely won over by our Lady. She has him wrapped around her little paws! This gift was perfect!

I love how the gifts can be personalised right down to details like hair colour & style! Very cool! My partner notices detail and he absolutely LOVED the gifts I got him. For someone who is hard to buy for, this was the perfect gift, it even bought a tear to his eye.

The store custom designed a copycat for my sister. It was amazing because it look like the back of her and myself with our names below us. It was very special and they did an amazing job. Also the cops keep your coffee hot for hours which is really great! And I must say after my second purchase their customer service is phenomenal! There was a shipping issue with UPS not the store and they followed up on it and made sure it was delivered to my sister on time. I was so impressed and they followed up with me after she received your gift. Rarely do you say such great customer service with any store today. I highly recommend this company and to explore their amazing products. I give them five stars across-the-board.

I am more than happy with the results of their product. This is the fourth item I've ordered through them. It's always been on time and they are absolutely beautiful. Very very happy with them. I do recommend them I need to anybody. Thanks again.

I am so happy with the ornament I had made of my mother's beloved pet. I was worried when it arrived because it looked cloudy but after speaking with customer service, they assisted me in removing the protective film.

This canvas is far more beautiful than I expected. I was treated very well with any concerns that I may have had. It's more pricey than what you'd pay for a photo canvas at some big box stores. But, you'll be very happy with the product.

Absolutely perfect! Purchased for my sister.The opportunity to personalize the picture gave me the chance to have two figures look JUST like us. My sister thought the sayings were funny and true and then turned the mug to see the 2 girls and was amazed. Said she "was looking at us." Thanks for bringing a smile to her face every time she looks at the mug!

I've made quite a few purchases from Gossby and have found them to be top notch with their products and their customer service. Any issues and they resolve them immediately. I ordered the wrong item by mistake one time. Could not correct or cancel it. I had to reorder but they gave me a partial credit and a coupon for an additional discount. Another time the lettering was a little smeared. Again I called and again the issue was resolved by making and sending another mug. All my orders except for one have been gifts. The recipients have loved them. I will continue to be a loyal customer! Picture below are all future birthday gifts for July and September. Thank you Gossby!

I got this for my daughter for her birthday and could not wait to give it to her! It turned out better than I expected! She LOVES it! Nice quality and came fast. I had ordered the wrong size at first but customer service was very helpful!