Gossby

I ordered my mug on December 9th and after two month of them telling me it should be delivered by a certain date they finally said it looks like it was lost in transit. They asked if i wanted a replacement and i said yes and then they kept asking 20 questions before issuing the replacement as if they would rather me just cancel. This place is a joke.

Ordered mugs for friends before thanksgiving. They never showed. When I contacted customer service they told me the wrong shipping label had been created and to give it a few more days. A week later I contacted them again and was told my order was lost in the mail and there is no way they would expedite my order so I could receive it before Christmas. I asked for a refund. After many attempts to discount my shipping but told me that because I had not originally paid for expedited shipping so they could not give it to me, they finally agreed to refund and cancel my purchase. I got the refund today. It was for the wrong order ‍.

I was hesitant when going in to the link on FB. However, after recently losing my dog, I thought it was perfect.
The mug arrived quickly and was even better than I thought it would be.
I will definitely keep this in mind should I be looking for a gift with difference.

I ordered the wall hanging with my dog and I on it and it's perfect in every way. It has helped my grief after losing her. I've ordered mugs as gifts and everyone loves them. I highly recommend GOSSBY! Great service as well and ships promptly! My family and friends now purchase from them.

I will start by saying I have ordered items from this company and have been 100% satisfied and happy with them. But…we received a photo ornament as a Christmas gift from a family member and the quality is much less than what I would expect from these folks. The front of the ornament is all scratched up and the photo looks faded. It is such a thoughtful and fun gift made bad by the poor quality. Perhaps better quality control is in order as this item should never have left the company looking as it does.

I love this Company. I got all my Christmas shopping done with thoughtful, personal gifts that really hit the mark with everyone. I had a problem with a pillow I ordered, and when I called Customer Service, they dealt with the problem without any hassles and sent me a new pillow right away. They stand by their work and their products. Their Customer Service is soooo helpful and goes the extra mile to Take care of their customers. Terrific products. Amazing Customer Service! You guys rock!

I placed my first order and decided to change one of the names on the mug, went right through my confirmation email and got it taken care of immediately, very pleased with this company and highly recommend it

I loved the 2 mugs I bought but one of them had the wrong saying on it. I contacted and sent the picture of the one that was wrong. I was told it would be replaced. It was not, I still don't have the right one. However I gave the other one for a gift since it was what I had and she loved it. I just really wanted the right one

I no longer have the mug to take a picture but you had received it back in November.

Order the hoodie first and made a mistake in one of the dogs. I was able to reach out and get it fixed. Orderd a coffee mug also both arrived in about a week's time. Both items look great and I'm sure she will Love them.

Ordered 2 items on 10/20/22. On 10/26/22 shipping and tracking label created. As of 11/10/22 items still not arrived from Kentucky to Maryland. After calling the company 3 times during the process the exchange was that the items had definitely been shipped and in transit please wait another 3 days. However the tracking only shows label created and items not in transit. To be lied to 3 times is not acceptable. If the company needed more time to make the items I would completely understand. However to lie to the customer is not. The company and I both know the items have not been made or shipped. Told I would need to wait 2 weeks for refund. However they charged my account within an hour of placing order. ‍

I purchased a T Shirt for both of my boys. A few days later I received an email apologizing for the delay but telling me I would have proof in 48 hours. 5 days later no proof. I contacted them again and received an other apology but no assurance of any delivery. I asked for an eta and was told they would deliver as fast as they could and they offered half my shipping cost back. This doesn't help as my purchase was for utilization during a vacation. As it stands we are weeks into the process and still don't even have a proof let alone a product.

I ordered a fathers day mug and had it express shipped. They sent me someone else's mug. When I called they told me to prove i have the wrong mug with a Picture. I sent 3 different pictures and they claim they did not receive the pictures but did receive the email. After many calls they will not send the mug I ordered and won't refund me without a photo. First photo is what was sent, second photo is what I ordered

I so so disappointed when I got my order. Nothing like what is pictured be aware I wouldn't order this ornament. But it does say 4x4 flat. Well they should show a flat piece of plastic not a nice ornament

Have been waiting on a purchase and the courier service had issues. Contacted Gossby and they responded on the live chat within 2 minutes. They were efficient at organising a replacement and seemed genuine. Hoping it arrives soon but happy with the quick response and happiness to help. Great customer service

I ordered a canvas print for my mother for Mother's Day. I ordered it I believe April 28th. It was delivered on the 5th. Now I can give it to her Sunday. Great delivery time.
The canvas is above what my expectations were.
Great customer service excellent design and will definitely order from your company again

I had ordered one of the insulated mugs, and I love it so much! It's smaller than other insulated mugs, but that's a good thing. And, the fact that it was personalized so well of my husband and myself really makes it that much better. My husband saw mine and wanted one, too, but I accidently ordered the smaller, non-insulated one. He really didn't mind, because the figures of us and the saying on the back make him feel so loved! Would recommend Gossby to anyone looking for a really personalized gift like this.

My order was placed in April and was guaranteed to arrive by Mother's Day. Below is what I received for a response. They refunded the $6.99 for shipping... I didn't get my mom's gift in time. Very disappointed, will never order from Gossby again.

"We would like to express our deepest regret for the issue of the shipment of your order. This has been caused by factors beyond our control.
I completely understand that this is absolutely not acceptable. Please know that this is not our norm and we take full responsibility for the delay. We promise that we will monitor this to get to the root cause of this technical issue.
Can you please allow some more time for it to reach you? Given the inconvenience, can I offer to refund your shipping fee while we wait for your package?"

I am very satisfied with these products, they are really beautiful and so fun to give such a personal gifts to my family and friends, and also they have very fast delivesr and very good prices, so what more can you ask for?!

It was just one time I've got the wrong item, but I didn't want to "argue" about that and sent it back again, so I just let it pass. And every other order has worked out fine after that, so I mean we are all humans and sometimes we make mistakes, Nothing wrong with that!

So once again - I love this page and it personal gifts! They are super cool and really appreciated. Thank you so much.

// Mathilda Lundberg, a returning customer.