HORRIBLE I ordered mugs for a gal pal's birthday back in april - looked like they would be the perfect give, instead Gossby is the biggest pain in the neck. I have no mugs, its september, every 4 weeks i am trying to track my order and get customer service to tell me something_ anything. All they do is close my ticket so that i don't get a bunch of emails
"I will close your ticket for now. The ticket will always open if you will message us. The reason I closed the ticket so you won't get any automated email every 24 or 48 hours"
Horrible. Stay away!
When my mug arrived the image was positioned too close to the handle and the names were blurry and difficult to read. To Gossby's credit they offered to redo and replace the mug but I declined. The text font that they used for the names is cursive script and quite small and a replacement seems to just be a waste of resources as it will likely be the same. 2 stars for the product 5 stars for customer service, so 3.5 stars overall
I purchased my husband, dad, and brother the super daddio shirt for Father's day. Shirts are true to size. They turned out great. The only feedback I have is that the font with the letter K looks like an H. So it looks like it reads HAREN instead of KAREN. We know what it says, so we don't mind but it is a flaw in the font. We will order again and refer others to him. In fact, I will be ordering once my besties baby arrives!
Hi Marilyn, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Present for my granddaughter for Christmas. She fell in love with it as soon as she opened! Couldn't believe how well the details of her favorite dogs were. The ears! The curly tail! I love it and so does she!
Hi Sharon, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
So I ordered 3 masks from Gossby.com. They are cute, but beyond that they are useless! They do not even stay in place for 30 seconds. The only way to keep the mask over my mouth is to physically keep my hand on my mask. I sent a message to the company. They do not give refunds because they feel I should have known what to expect. They did offer to refund 20% of the cost of shipping. That is a joke! I bought a cup from them before, and I like it. I definitely will not buy anything from them again. The masks are a waste of money, and their customer service is non existent.
I had been saving Gossby's Facebook page wanting to order for my sisters birthday in March. Thinking it would take awhile I ordered early. What Service I got from Gossby! She had her picture within a week of my ordering it and didn't mind her birthday present being early. Next month I'm ordering a picture for my best friend and his family. Irate you a lot higher than 5 if I could. GREAT JOB GOSSBY!
Hi Cyndy,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I love the variety of options in creating customized mugs for my sisters with our names, clothing choices, hair color and beverages! The mugs are really personalized and look perfect. My sisters love them.
Hi Kelly,
We are so happy to hear that you are satisfied with our product and service. Hopefully, we can be a companion in years and your cooperation is greatly welcomed all the time.
And don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
These cups turned out so well! I bought three of them one for me and both of my daughters. They also absolutely loved their cups, they both started crying. I am so glad I found these. I may order some for my sisters too. They were sent very quickly also!
Hi Debbie,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I want to warn people not to buy the personalized wine glass. The wine glass quality was satisfactory but the personalization was poor. The names and state outlines were incredibly small. I spent thirty dollars on a glass I could have purchased at a dollar store. I wasted my money because I will not be sending this gift to my bff.
Dear Hillary,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the wine glass you received which did not meet your expectation.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
Earlier this year I ordered an acrylic plaque for my dog that had just passed and A Christmas ornament. The 1st Christmas ornament came miss printed The 2nd and 3rd one was broke. Has anyone else had this problem. It's aggravating. I Just received my 2nd plaque today and as you can tell in the photo it's miss printed so I put it in for another replacement that will make 3 times.
Hi Brenda,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I purchased the t- shirt for my daughter & it looks perfect! I was able to have 2 of our dogs who passed away & our 3 dogs we still have sitting with her. I can't wait to give it to her on her birthday!
Thank you so much for sharing your feelings, Julie. Hope you guys will have lots of great moments with the item and we look forward to serving you for many years to come.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
Ordering was easy, everything came exactly as I ordered and everything came quickly. I will definitely order more items.
Hi Mary, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
I got a personalized mug as a gift for someone and the print on the mug was fuzzy and low quality. The image itself was also really dark and I feel, not an accurate clear representation of what I ordered. I'm dissapointed that more of the details are lost and that the words are fuzzy.
I probably won't order another personalized mug but I did receive my order and the company was incredibly communicative during the entire process of delivery. My issues are with the quality of the product, not the actual company.
Hello Kenne, we apologize for our failure to serve you well which caused you to encounter such a worse experience. We totally relate to your situation and will be disappointed if we were in your position either. To help us locate your order on our end and make the thing right, could you please send us an email to wecare@gossby.com? Looking forward to hearing from you soon. Thank you <3
I ordered a mug for Father's Day. The mug was so small. I didn't expect that, since the mug they advertised was for men, not for kids. So my husband unfortunately couldn't use it. The quality of printing leaves much to be desired.
Hi Zarina,
I am Katie, from Gossby Wecare team. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to listen to you and assist you further in this matter. An email has been sent to you from wecare@gossby.com. Please check your inbox at your convenience.
Looking forward to hearing from you soon. Thank you <3
Check your shirts when they arrive! I ordered two shirts, one for myself and one for my wife, for our sons birthday. They were the same exact shirts, just different sizes. On my shirt, the graphic was on the front, how it should be. But on my wife's shirt, the graphic was on the back. I didn't return it, as it was too close to my son's birthday, but Gossby should pay attention to their paying customer's orders.
Hi Lisa,
I am Kim, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
I just have to thank you for the beautiful mugs you did for my sisters... I can't wait for them to open them Christmas. You really do outstanding work and I've already ordered 2 more. Thank you again, I know they will love them.
I ordered a personalized mug which arrived damaged. During the process of arranging for a replacement, the Gossby customer service team were always very prompt with their replies and very courteous while making sure that I eventually received my mug. The quality of the product was excellent, and the value for my money was also very good. But I am most impressed with Gossby's exceptional level of customer service.
We are so happy to hear that you are satisfied with our product and service, Melissa. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I ordered two items to commemorate the loss of two pets, when the items arrived there was some misspelled words. I contacted the company via live chat at which time the person on the chat with me assured me the company would replace the items at no charge to me. A few hours later i got another message from the same person stating that the company would not replace them free of charge but that i would have to pay a discounted rate for my items that they messed up on.
Therefore, having me pay for my items twice even though the mistake was thiers
Hi Leticia,
I am Katie, from Gossby Wecare team. Thanks for feedback us about your unsatisfied experience. Please accept my deepest apologies on behalf of the Gossby team and I would like to take the opportunity to resolve your concerns and earn your continued trust.
An email has been sent to you from wecare@gossby.com. Please check your inbox at your convenience. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you <3
These are so adorable and original! They are very customizable, and have many options. You can't really change the body type and sizes of the people, but there's so many hairstyles to choose from! You can choose the quote on the back, skin color, name, clothing, hairstyle, hair type, and hair color. You can also choose a drink for them to hold in their hand, and you can add a hat if you want.
Hi Chany,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I ordered a sweatshirt with my two dogs on the back. When I received the sweatshirt, the background was black and my dogs are black so the picture looked as if there were no dogs. The sweatshirt also had stitching that was coming undone. I contacted customer service. They were so nice and helpful. The design was redone and I had a new sweatshirt in less than a week. Nice company to deal with and very nice product.
Oh Barbara, thank you so much for your wonderful feedback. Your kind words are what motivate us to keep doing our work and bring out the best products to our valued customers.
Wish you and your family health and luck. We'd love to serve you next time, Barbara.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
Overview
Gossby has a rating of 3.5 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gossby most frequently mention good quality and coffee mug. Gossby ranks 11th among Personalized Gifts sites.
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- Louisville, KY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Mario. We sincerely apologize for the disappointment caused by the quality of the mug you received. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction.
We understand your hesitation regarding a replacement due to concerns about the potential replication of the issue. However, we'd like to extend our support in addressing the font choice for the text. If changing the text font would enhance your satisfaction with the product, we encourage you to contact us at wecare@gossby.com.
Thank you for sharing your experience and providing us with an opportunity to improve. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you.