Really easy until they refund you with the 100% refund guarantee that is a lie and they partially refund you then stop replying to your emails

Email "support@gossby.com". Very quick replies. Most helpful.

I went through Facebook to give the information you required, this is a gift, will my purchase end up on Facebook

Had a query re a mug I had ordered which I emailed. Had a very prompt reply which dealt with my question. Very impressed.

Yes! In my experience with the first shipment I believe was delivered to the wrong address by the postal service but upon reaching out through chat to Gossby they immediately sent another one which I received withing 10 days at absolutely no cost to me. Their response time was impeccable! I love my new mug!

Very easy, they sorted out my problem straight away.

Its not great, in my experience. I emailed both of their 'help' emails (they don't have a phone number on their site that I could find). I'm waiting after 2 days to hear from them. I understand they might be busy, but they need to have a faster response time.