Goldstar

I purchased two tickets through Goldstar for the 2020 St. Patty's Day Booze Cruise in Chicago for their annual dyeing the river green celebration. The MAYOR of Chicago cancels the event in lieu of the Coronovirus scare, the President declares a State of Emergency but when I send an email requesting a refund (after 4x) they finally answer me informing me the event isn't cancelled?!?!?! Are you kidding me? They are not dyeing the river which is the whole purpose of this event and the restrictions put in place for precautions but they won't officially cancel this event and refund my money. RIDICULOUS RIP OFF!

Goldstar posted the price of the tickets from the Cavalia show at $144.00 weekday. I went to their site and found that the price is $129.50 weekdays. When I contacted them about this, they tell me that they listed the price of the ticket WITH the fees from Cavalia. But when Goldstar posted their price they did not include their fees, so it made it look like a much better savings. I feel Goldstar misrepresented the price saving to their customers. The true savings was only two dollars, and I could have bought my tickets at a lower price from the vendor had I known at the time of Goldstars deception, but I trusted them. Goldstar should compare ticket price to ticket price with out the fees. Issue #2: I am a Red Velvet member and have been with you for a few years now. The Red Velvet service (that you have to pay extra for $49.95 per year) is supposed to allow you to cancel your ticket and use the money for a future purchase, but they do not tell you that it does not always work. Issue #3: Goldstar has Karma codes with a value of $10.00 to give to friends... but many times I have given them out only to find out that my friends did not get them. I have had to spend a lot of time contacting Goldstar about this and still it is a problem. In conclusion be aware of the exact price of the tickets you want to buy from the vendor do not believe what Goldstar tells you is the price. Find out all you can about other discounts that you can use before you buy with Goldstar you can save more money other ways at times... I thought I could trust Goldstar but now know better.

I rarely do reviews but my recent experience with purchasing concert tickets thru goldstar was horrinle. First off I purchased tickets in which I thought were located in the lower section of the concert arena and when I get to will call the seats were In the nose bleed section. I want to say beware of buying concert tickets thru goldstar because for the looks of it the are about making a sell and you want be refunded any money. I feel like i been scammed when a company use measures to make customers believe they are receiving or buying something when they you know you not is wrong and an unethical practice. I used goldstar many times but this situation I am disappointed and will not be recommending them to anyone else. I don't want to be the cause of someone else to be SCAMMED... BEWARE OF WHAT YOU ARE PURCHASING IF ITS NOT CLEAR WHAT THEY ARE ADVERTISING DONT BUY.

I recently received not one, but two, emails from Goldstar saying that I had a "gift" in the amount of $25 to use. I checked to find out why I had received this and rep Eryn told me that emails were sent out erroneously to people who didn't have any "credit" in their accounts and that I should check my account. I checked and it showed a "0" credit but then I thought about it and wrote back saying that we are talking about two different things: Eryn was talking about a credit or refund for money already spent with Goldstar, but I was talking about a gift. Eryn replied that she could see no mention of the word "gift" in the email (I hit reply to she could view the same email that I had received. So I cut and pasted and sent her the email again, directing her to look at the words "gift" and "gift certificate." Well, that was the last time I ever heard from Eryn. Instead, another rep started in with another ridiculous explanation. The situation got even more sublime with every "creative" word the second rep came up with: This was just a reminder that I had gift certificates to use (I did, and there are two, but they were only purchased a couple of weeks ago [I guess they think people have very short memories] and were for $100 worth of events, not $25.) I pointed that out and the response I got was that these supposedly "gifted" gift certificates were supposed to be an example only, to show me what a gift certificate looks like, in case I didn't know. It went on and on until I requested the contact information of the CEO. Radio silence. Absolutely nothing. I feel that the company and people who work for it are fundamentally dishonest and should not be allowed to send out such emails to its database. The excuses were beyond the pale, again, a reflection of the kind of company it is.

Some friends and I recently purchased tickets to Queen of The Ride, a drag queen bus ride event in NYC. When purchasing the tickets, you are given the option of purchasing 3 types of tickets, Front Row Ride for $49, Regular Ride for $35, and Special Regular Ride for $26.

I needed to purchase 5 tickets total. I went to purchase 5 Special Regular Rides and was told there were only 2 tickets left. So I bought the 2 tickets at the Special Price and 3 more at the Regular Price.

Turns out, that 2 tickets left thing is a lie. Other friends also bought 2 tickets at the Special Price. And when we got to the bus, no one checked anyone's tickets. We were allowed to sit anywhere. So if someone paid $49 for front row seating, there was no guarantee they would be sitting in the front.

When I asked Goldstar what the difference was in the tickets, they told me there was none. They said that consumers were limited to 2 Special Regular Rides because of the lower price. I pointed out that their site doesn't say that it. Instead it says in bold and red "We've only got 2 of these left!"

It is essentially a bait and switch.

I asked them if they would credit me the difference for 3 tickets and I was told they were sorry for the confusion but they were unable to refund me any money.

Should you find yourself in this situation, simply buy the two tickets, clear your cache and cookies, and go back and buy another 2 tickets at the lower price. Repeat if you need more. Do not buy the higher priced tickets under any circumstances. They will lead you to believe that tickets are going fast and if you don't make a purchase immediately with whatever tickets are left, the more expensive ones, you may not get a ticket at all.

We bought tickets to See Prodigy Briana Pinchuck, a violinist and singer. The tickets on GoldStar were 1/2 Price from $20.00 each to $10.00 Sounds Good? Well if you don't Click THE DECEPTIVE "READ MORE BUTTON" You don't see this:; "Additional fees apply. For events with a discounted price, no coupon or promo code is necessary."

STILL DOES NOT SOUND TOO BAD. When you buy tickets on the next click... way at the bottom (hard to see) it says "For each ticket purchased, the venue requires a $15 minimum purchase. The minimum purchase requirement may be applied to cocktails, snacks or merchandise. This only applies to customers age 18 or older."

SO NOW YOUR DISCOUNTED TICKETS COST MORE THAN BEFORE THE DISCOUNT... FOR TWO PEOPLE $30.00 MORE! Oh... pardon me, they will sell you cheap drinks at the bar for this great value!

BULL $#*! IS BULL $#*!! Either tell the people up front the real price and don't play games with hidden extras or go out of business quietly.

I WOULD NEVER USE GOLDSTAR OR RECOMMEND " BOCA BLACK BOX" the theater in Boca Raton, Florida.

Goldstar does not care about its customers. They are only interested in making a quick buck.

Goldstar will not refund your money, so buyer beware.

Goldstar sells tickets that expire (such as to amusement parks) and once they do, they disavow accountability, especially when you ask for a refund.

Goldstar claims that they remind the ticket buyer to use the ticket before expiration. However, they are either inconsistent with this or do NOT send the reminder about the expiration.

Once they have taken your money, they will claim that they can't refund the money because they already paid the venue. However, this is not true because Goldstar must retain a portion from which they make a profit out of. At the very least, they can refund that percentage.

Goldstar can give store credit as a refund but this is only on a case by case basis. In other words, they are unfair and inconsistent in their business practices.

Goldstar's customer service is awful, they do not respond in "minutes" like they claim.

Honest and respectable businesses offer returns and credit on their services and products. For example, at a well-known online deals company, even if the deal expires, the dollar amount paid to that company does not expire.

Goldstar operates on a business model that is akin to Gift Cards when they first got popular. Buy a gift card, but if you don't use it, it will eventually expire. Customers would then forget to use the card and the store would have kept the money without having spent their resources to provide goods or services in return.

However, since 2009, under federal law, "gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months". (http://www.ncsl.org/research/financial-services-and-commerce/gift-cards-and-certificates-statutes-and-legis.aspx)

Goldstar should learn from these lessons and improve their business model before they lost customers.

I hope Goldstar gets it together because they have shown themselves to be a selfish company with extremely poor customer relations.

Terrible experience. Bought tickets to a show for my wife and son for Christmas. Then, on the day of the show, I received an email from Goldstar saying our tickets had been canceled. I called the venue to be sure the show was still going on and they said yes, and that our tickets should still be good. I emailed Goldstar and received another generic message stating the venue told them to cancel the tickets. I asked why, and they responded with the same generic message with no further info. I asked one more time and received the snarky response of, "if I knew more, I would have told you more." In all of their previous emails, that was never mentioned - it just said the venue told them to cancel with zero added details (not even to say they don't know why). I don't think it's odd for me to want to know why tickets that I had purchased well in advance were canceled only a few hours before the show (if the show itself had been canceled, I would understand, but it went on as planned). I ended up calling the venue again and they said that they absolutely did not tell anyone to cancel our tickets. So, who knows what the deal is, but we definitely missed the show we were dying to see and still have no idea why... We shall see if a refund is actually processed.

UPDATE: 2 1/2 weeks later and no sign of a refund and no response to two messages that have been sent through their contact center.

UPDATE TO THE UPDATE: Sent a third message and finally got a response. They did acknowledge that no refund had been given, but they would put it through now. I did receive the refund ultimately, so no monetary loss in the deal. Just a wife and son who got their hopes up and had them dashed when we were practically out the door for, as it turns out, absolutely no reason at all. I wouldn't feel comfortable relying on them again for tickets to anything. It's a crapshoot as to whether the tickets will work and, as was the case with us, you may not find out that they won't until the same day as the show.