Goldstar

I tried to make my first purchase and continuously failed because their system had a glitch and kept charging me $0 which froze my debit card. I tried to even register and use a different email and still couldn't complete my purchase. After I contacted them via email (since they do not have a phone number listed on their website). Mandy accused me of fraud. She never bothered to ask me what happened or provide any customer service. Thanks for putting my account on Fraud and freezing my debit card with your fake charges.

This is my second review as the first one wasn't so favorable but this one I am happy to say is from a satisfied customer. In the last couple of years they have gone out of their way to make their customers feel appreciated far from the days when they didn't feel that everyone had a voice. I recommend them highly as this is a wonderful opportunity for others to be able to see plays or go to events at half the cost. 5 Thumbs up Goldstar.

We are Red Velvet members which means we pay a premium to get ripped off even more! The policy says that we are supposed to cancel, however we bought show tickets that were four months in advance and they refused to let us cancel. This happened twice. Plus, we requested another refund and they refuse to return money back to our accounts. They are frauds. They don't publicize policies and send out dummy links in their emails. Please people, don't let yourselves continue to get screwed. Complain to government aithorities that protect the consumer.

Bought a Groupon for tickets that were supposed to be fulfilled by Goldstar. I purchased them, got a confirmation and several days later received an email from them that they were cancelling my tickets because there were no 2 seats together. They said I could expect a refund in 10 days. I went on the website to look for myself and the same tickets I bought were now being sold at 3 times the price. Do not do business with Goldstar!

Ordered tickets for King Richard's Fair the night before we were going. Waking up the next morning we did not have the tickets yet. I emailed, texted, and instant messaged. I did not receive a response "we are working on it" until 7:30 a.m. Received another email at 9:23 saying "they were still working on it". I continued contacting them from 6:30 a.m. until we left for the event at 9:45. They finally sent an email at 10:18 as we arrived at the event, saying they couldn't figure out what happened but to bring my confirmation email as well as a photo ID to one of the ticket windows and they would be able to get us in. Luckily I was prepared with these items from my own thought process. An email arrived at 11:05 when we had already been in the event for 35 minutes! Ugh, too much effort on my part to save a little bit of money.

I have been requesting a refund for tickets i can not use because of vaccination requirements. I am being told to sell or give away my tickets. This is NOT RIGHT OR LEGAL. I will never use this company again. And in the process of contacting legal aid to sue. I spent hundreds of dollars for these tickets and was told by a employee their to sell them or give them away. That is unacceptable service!

Very accommodating, customer service will go that extra mile to help you if you need to change tickets, cx tickets find out info about parking at a particular venue. They respond withing a very reasonable amount of time. I dealt with Justin and he was extremely helpful.
I got myself so confused with trying to use credits and a gift card and pay the balance and he was able to sort things out and I got my tickets. Highly recommend Goldstar!

I am simply trying to peruse theatrical events in New York City and get this annoying pop-up (Welcome to Goldstar. Tell us a little about yourself. We're going to help you find great events nearby. First, would you like to see events in the New York area?) First of all, I do not need to tell you about myself. Second of all, I can pick and choose myself, and I don't need to be guided like I'm a toddler. The truly strange thing is that I had just purchased a ticket for an event and went back to look for events for other times. I don't need to sign up, and prefer not to. What kind of adolescent nonsense is this to even think that something like that is acceptable? I will try this site again, and hopefully this ridiculous pop-up goes away, but it truly made me furious.

I bought 2 tickets via Goldstar for the event "an intimate evening with David Foster & KatharineMcPhee 04/13/23. The event was
Cancelled and rescheduled for more than 1 year ahead (05/15/24). The theatre offered refund for customers who bought tickets directly through the venue and said I should receive a refund from Goldstar so I requested my refund. May, 19th Keith, Goldstar Customer care team leader promised to send me a check with refund or give a credit. I sent him my mailing address and requested a check. Since that time I opened multiple tickets trough Goldstar website, sent multiple emails with the request to give me an update. All my requests were just IGNORED! And it was big amount of money. I just can't believe it. No refund, no any reply to my multiple emails and inquiries through website, no credit on my account. I don't even need any credit because
I'll never use the company anymore who never returned customer's money.
Below the photo of the only one Goldstar's reply. Since that time there was a complete ignorance.

I have been a member of Goldstar for several years and as a result I have been able to enjoy a wealth of entertainment activities at a reduced rate. I have seen countless plays, musicals, pops activities etc. I'm a Red Velvet member which brings added benefits... great seats, prompt service at a great value. The customer service is absolutely the best... the staff are service oriented and prompt, responsive and just nice folks. I have saved a ton of money by using Goldstar which has enabled me to attend numerous activities... great bang for you buck! I love checking out the "My tickets" section of their website because I love having an bunch of awesome activities to look forward to. Goldstar makes my day...

I had bought tickets through Goldstar (at half price!) but a few days before the performance, my friends had to deal with a family emergency that meant they wouldn't be able to attend. Although I knew the tickets were non-refundable, I saw the notice on the Goldstar site saying to contact them with ANY problem -- so I emailed. Amazingly, a customer service rep responded within minutes. The bad news was that Goldstar had already turned in the final tally to the theater and thus were financially liable to the theater for the tickets -- so no refunds or credits were possible. HOWEVER, the rep voluntarily called the theater and asked if they'd be willing to let us shift to an alternative, non-Goldstar performance later in the month. Within an hour, we were all set with a different date -- saving me $180. Many thanks to Goldstar and to the theater!

I bought tickets to a show I thought was in Los Angeles, but turned out to be in NYC!
The day of the show I realized this and instantly contacted customer service and explained what happened.

Customer service was amazing. **5 star.** Took care of my error, ate the tickets and refunded my money. This is what I look for when selecting a vendor, great support. I am now a lifer.
Thank you again, Goldstar.

Price was listed at $40 on site and changed to $50 when checking out. I bought two tickets and was highly unsatisfied being that I had to print them out. The technology seems to be outdated. I've been scanning tickets off my phone for years. When I got to the venue and opened my tickets they informed me at that point that they must be printed. I missed 30 minutes of the show due to having to find somewhere to print them. I was very unsatisfied with gold star to say the least.

Run, don't walk to Debra Ehrhardt's new one woman show, "Cocktails!" It is a glorious, joyous paean to a young woman's passage through the confusion of first love, the mysteries of sex, and undying ties of family. Through it all, Ehrhardt exhibits perfect comedic timing, and her audience willingly travels with her as she tells the stories of her emotional and physical growing up first in Jamaica and then in the United States. Ehrhardt's humanity shines through, and her warm-hearted and funny storytelling keeps the audience involved and entertained. A must see play!