Jason H.

Terrible experience. Bought tickets to a show for my wife and son for Christmas. Then, on the day of the show, I received an email from Goldstar saying our tickets had been canceled. I called the venue to be sure the show was still going on and they said yes, and that our tickets should still be good. I emailed Goldstar and received another generic message stating the venue told them to cancel the tickets. I asked why, and they responded with the same generic message with no further info. I asked one more time and received the snarky response of, "if I knew more, I would have told you more." In all of their previous emails, that was never mentioned - it just said the venue told them to cancel with zero added details (not even to say they don't know why). I don't think it's odd for me to want to know why tickets that I had purchased well in advance were canceled only a few hours before the show (if the show itself had been canceled, I would understand, but it went on as planned). I ended up calling the venue again and they said that they absolutely did not tell anyone to cancel our tickets. So, who knows what the deal is, but we definitely missed the show we were dying to see and still have no idea why... We shall see if a refund is actually processed.

UPDATE: 2 1/2 weeks later and no sign of a refund and no response to two messages that have been sent through their contact center.

UPDATE TO THE UPDATE: Sent a third message and finally got a response. They did acknowledge that no refund had been given, but they would put it through now. I did receive the refund ultimately, so no monetary loss in the deal. Just a wife and son who got their hopes up and had them dashed when we were practically out the door for, as it turns out, absolutely no reason at all. I wouldn't feel comfortable relying on them again for tickets to anything. It's a crapshoot as to whether the tickets will work and, as was the case with us, you may not find out that they won't until the same day as the show.