The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
The ability to get excellent Ferrara Bakery cookies sent all the way from NYC to California. They were packaged well for freshness.
I will order this at the least once a month.My husband and I order alot from Goldbelly and we love this many layered lasagne. They send a small container of parmesan with it and one pan feeds 4... but at our house one pan feeds 2. That and a small salad keeps hungry and hangary away...
Shipped as promised and was in perfect shape when arrived.
Food was great, wish packaging was all recyclable.
Absolutely delicious! I can't wait to place another order
Awesome experience. Food was very fresh and delicious as well. I will order again.
Everything! Blue velvet cake is amazing - who knew?
I thought the Babka and the bagels were fantastic. I haven't tried the cake yet, but looks outstanding. However, the soup was just ok.
I had 2 different orders sent as a gift to my vet and his staff. They called me saying they both arrived in perfect condition and the taste was out of this world. They were so impressed I will order from you again.
The cheesecake from New Skete are the best I have ever tasted. I have been a fan of cheesecake for many years and when traveling, I frequently order cheesecake at the restaurants. Everyone who has a piece practically call over themselves in giving praise for the flavor and texture of these cheesecakes. Do yourself, your, friends and family a huge favor by allowing them to experience these cheesecakes for themselves. My favorite is the chocolate raspberry. Ordering the cheesecakes through Goldbelly is easy. The cheesecakes arrived exactly on the day they were expected, carefully packed and ready to be enjoyed. I have given one to my fellow employees where I work, and they all quickly divide the cheesecake and take some home to their families.
IT was soo yummy! Delivered Fast and arrived perfect! :)
The Cake from We Take the Cake, was the hit of the party! Delicious!
It was ok. The chocolate chip and birthday cookie were very good. Fruity pebbles was gross I had to throw away. The cookies made me have to go to the bathroom they have a laxative effect
Quick delivery by goldbelly and the little puds were great as usual. Will continue to order for self and friends!
Great taste + price + fast shipping... thank you so much!:-)
Pretty much what I expected and arrived promptly after ordering.
The cakes arrived in perfect condition and were still frozen. Will order again...
The Elle's Belles Gingerbread Men are truly fantastic and delicious.
We haven't had the Juniors Cheesecake
Delivery was on time.
Instructions were easy to follow.
The Sticky Buns were delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.