Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via email@example.com if you have any questions. Thanks!
No customer service! They won't answer the phone, and if you send them an email, they send an autoreply that they will contact you in 5 DAYS, but then do nothing.
I've never had an order be delayed but I would expect to see that in an email. They do provide tracking information.