Ordered birthday gift for out of state relative. Order never shipped, tracking was not updated and I was not notified (e-mail or otherwise) of the delay. Finally received response from customer service. The only suggestion was to either cancel or re-order for delivery the following week. Had I been aware my order never left the building, I would have made other gift arrangements. No concern or compassion shown by Goldbely staff. The offer of a $15 coupon to be used by Jan. 31st was declined by me. I don't plan on ordering from them again