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How easy is it to get a hold of customer service at Goldbelly?

asked by Cynthia M. on 2/9/19

9 Answers
The have not answered my email in over 4 days so I would say not very likely
Helpful (2)
Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Helpful (2)
No phone service available "due to Covid". Still waiting for email reply...
Helpful (1)
It is impossible to reach someone at customer service in a timely manner if you encounter a problem with your order. The best they could offer was 1-3 business days for a reply. No satisfaction once they finally do reply.
Helpful (1)
I sent an email about my damaged delivery and got a auto response about how everything is delayed do to virus. Never got any other response so I would say it is impossible.
Helpful (1)
Terrible, that's why I gave them a bad review. You can't sell perishable food and have no way to be contacted live.
No way would I order from them again. It looks like 7/8 of the other responses to this said same thing.
Helpful (0)
Email is preferable. The receipt acknowledgement comes pretty quick: The response to the email comes within minutes, to the next morning, depending when you send the email. I have phoned several times and I received a call back soon after. The service is first-rate... and I'm hard to please.
Helpful (0)
They have responded to me within minutes... every time. Also told me they would replace any item that wasn't frozen, cold or packaged incorrectly... they were awesome...
Helpful (0)
They responded in writing to my report within 24 hours.
Helpful (0)

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