The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Cool idea/gift when you don't travel as much anymore
Everything i serve to my guest at a Christmas party and all loved, just a winner
I bought these as gifts and they are excited about ordering their favorite foods
My order was delivered on time and in good conditions. I had no problems at all.
Simple ordering process for those of us that are not so tech savvy. Great prices. On-time delivery and most of all a great product. Thank you
Quick, prompt service and delivery. Product was great!
The gumbo arrived timely and it was delicious! Will definitely order again!
It was easy and quick. I may not be in NYC any more but I can still get goodies from Ferrara my favorite bakery.
It arrived in a timely manner and was completely intact.
The order came as expected, i. E., in the time frame.
Love whoopie pies gave them as gifts and everyone loved loved!
We love Goldbelly because what u see is what u get. Not like other sites that show a picture but when u get the order tomatoes onions and pickles were not included! Never again!
Packaged amazingly, looked amazing and it's delicious
Great delivery service, great products, very fresh
Everything. The meat, bread, mustard and the pickle was perfect. Brought me back to NY.
The cake tasted great, service was fast and on time. Packaged well for food preservation.
Every time I have given a gift from Goldbelly I get rave reviews. Thanks for making me look so good to my friends and family
Everything arrived well packaged with easy to follow directions! I love being able to enjoy food from across the country!
Perfect presentation and as pictured and described
The order was delivered on time and in good condition. The product was good as well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.