The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
How the food arrived on time and packaged nicely. They were delicious even 2 days longer than the recommended time for preparing and eating.
Best biscuits i ever tasted-friendly customer service= very helpful-
The large selection of food to chose from. The service was excellent, ease of ordering and keeping me informed of the progress of my shipment.
Fresh, taste, awesome service,. L Ess-a- Bagel and Goldbellly took care of an issue that happened during shipping. Even though it was not their fault. Replaced the entire order of 26 beagles at not cost... what a awesome company thank you
Cake was delicious and beautiful. Came on time and perfectly packaged
Great delivery and fantastic products. Buy from them!
Accurate service people like you and people like you and prompt service
The product received was quite tasty and all arrived in good order.
We got the Philly cheese steaks as a gift from our children. It was delicious. I followed the instructions carefully and the sandwich was just right! They are so large that my husband and I split one, making a meal of the perfect size!
The recipient was happy with the presentation noting that it was packaged nicely and smelled great. The treats were also described as yummy.
The delivery service, the food itself, the packaging
The fruit cake was loaded with nuts and fruit - great tasting - we really enjoyed it!
Package arrived as expected. Meat pie was as good as if we drove to the Cape and bought it ourselves. A great taste of home to enjoy in CA.
Efficient service and perfect delivery to the recipient
The brownies were/are fantastic. Delivered as promised.
My St. Louis friends who live in CA were able to enjoy FRESH Imo's Pizza! It was an awesome surprise for her especially since she has stage 4 metastatic breast cancer. She isn't able to come back for Christmas and hopefully this isn't her last
There's nothing I didn't like. The quality ingredients are delicious. The cheese and fruit fillings are tasty without being overwhelming, and the dough is flakey and yummy.
Great sturdy box... easy to check on my package and see it in transit.
Only gave it a 9 because the cost was very expensive for just buying cookies. But I am in seventh heaven. I ordered strufoli (honey balls) and pignoli (pine nut) cookies, from Ferrara's in NYC. It's two of the desserts my mother used to make when I was a child and a taste of old times is a good experience. They both were almost exactly what she made. Good service, received them exactly when promised. They were shipped well packed, saran wrapped tightly, so no broken cookies or messy strufoli.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.