The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
I like you kept track of delivery start to finish, order was delayed a day but was still perfect.
It was on right time and received in excellent condition.
Cheese container was broken & cheese was all over the shipping container and it's contents. "Cheesesteaks" are very dry without the cheese. Need to go buy some Whiz & onions to put on the remaining sandwiches.
Provider promised a Jewish Apple Cake at a reasonable price, much less than other providers. The cakes arrived on time and in good shape.
The cake I received was delicious and will last quite a while
Everything, the gift selection right to the delivery
Items arrive when scheduled and are always packed well.
Ordering was fast and easy. Arrived a few days after the expected delivery date - due to weather conditions.
Will definitely order again.
Ease of ordering; well-known product; items arrived safely
Love the product and being able to send them to family out of state. And - like to give the owner and family business.
Easy ordering and fast shipping. Also appreciated the update about shipping delay.
Nothing - absolutely nothing like the real Di Fara experience.
Very obsessed with Walter's Hot Dogs since I was a child growing up in Mamaroneck, NY! Love that Goldbelly delivers efficiently! Thank you!
It was a gift, and the recipients said the cake was "amazing."
The food sent looks delicious.
I liked the way you sent me emails to update the delivery, etc.
You appear to be a classy organization! Jane Lacy
I like that I can order things from iconic restaurants. We love St. Elmo's Steak House.
Arrived in time. Ice was gone but the food was still frozen. The meal was great. We will be doing this again.
AMAZING! Not only did as look as good as the picture... it tasted even better. It didn't last the first night... we devoured it! Thank you
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.