The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
It came complete onion chili everything it was delicious
Loved the cake, everything about the cake was perfect. It also came on time, packaged professionally
Everything was well preserved and packaged amazing. Can't wait to try it. I am very satisfied.
It was packed perfectly. The lox was smooth and buttery tasting and the cream cheese that I selected was very tasty. The Lox and Bagels reminded me of NY.
Everything was wonderful cold and directions on how to fix it.
I love Goldbelly. I can not wait to get my order. It is delivered and packed to perfection. The Loveless Cafe is amazing. I ordered the cream of corn and mac and cheese. My family loved it. I also ordered all my relatives Christmas presents on Goldbelly. It was effortless. They all shipped in time.
I love my pecan cake it was simply delicious best ever.
The food was packed beautifully and it was as I expected.
The customer service is very friendly and willing to help. Megan is great.
Pecan Texas Fruit Cake 3 lbs. delicious
Part is frozen and part is not and part is gone already!
Delivery was quick, and everything arrived in perfect condition
Arrived on time and as ordered. Thank god for new pickles!
Great product. Seems quickly. Arrived in good shape.
Shipped on time and quickly; well packaged; looks delicious (will be eating it at Christmas dinner!)
The texas pecan cake was out of this world. The fruit cake also divine. Service really fast and easy
This cake was moist and delicious. Everyone raved about it!
My order arrived within a week of ordering. It was well packed and arrived fully frozen. We've tried the Crab Bisque so far and it was delicious! Plenty of crab in this bisque! Already reordered!
NC Seafood Lovers!
Ice cream was AWESOME! Especially enjoyed Bourbon & Honey and dark chocolate truffle. Still working on others and have not been disappointed yet!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.