The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Everything was delivered in perfect shape - and tastes delicious. The corned beef is so tender, and the Matzah Ball soup was delicious.
All was delivered as promised. The cake was very delicious and looked wonderful. Excellent service, excellent product!
The process was painless and the product is excellent. The recipient says it is the best fruitcake ever.
It was a gift for my sister, and she let me know that she loves them.
Easy to use, food was fresh and was able to track the delivery.
Very rich cake texture, rich cream filling and coconut overall. Would be easier to serve if you made the cake larger and not so tall. Difficult to serve.
We haven't eaten everything yet but it is all so delicious. It's nice to have other cities seem closer.
Good product but greatly overpriced. Two small sticks of salami for $99 is not worth it.
There isnt anything we didnt like about our order. We plan on making this a holiday tradition!
The ease of ordering different food from all over the place.
Came on time. The pie holes were still very cold. There were tons of layers to keep them cold.
It was just like If we were at the restaurant in Indy
Very quick shipping... gift cards came with stickers and cards
These are not the H&H Bagels that I remember.It is a grocery store packaged bagel.
My mistake
I can't tell you what we liked. The overnight order arrived 5 days later. Very stale bagels and warm cream cheese and lox. The replacement order, also an overnight delivery, won't be delivered until Monday 12/23. Another 5 days. UPS sent an e-mail saying the order was delivered, but it has not been.
You can't always get what you want
But if you try sometimes, well, you might find
You get what you need
The knish arrived as ordered (select your own) for a work party. Everyone who tried it loved it.
Appreciated timely response when an email inquiry was sent to YSK.
Cookies were delicious. They were packaged well and arrived on date indicated. Great taste of home for my daughter, who now lives in Las Vegas.
I love this place! It's vintage and has great pecan prices and cakes! Just l love going inside the bakery itself and seeing all the candies, cookies, and breads!
Cookies broken, chocolate on rainbow cookies. Separated. Emailed as soon as I got them no answer back.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.