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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy as pie. Excellent customer service. Arrived exactly in time for the party!
The Boston cream pie and the Papaya King hot dogs were great. I appreciate the free
Sauerkraut and onion sauce. Thank you
Selection and efficiency
(I already recommended to several people, and I know at least one of them made an order recently)
The wonderful helpful man who took my order. Ken was so nice to talk with. Thank you
Meat was awesome. Have had the sampler cake before and its terrific
Delivered exactly what was promised - fresh and accurate! Made my husband's birthday - thank you!
The donuts were stale. Only the icing tasted good.
The product (Ferrara's Cookies) was unbelievably wonderful. Shipping was perfect and delivery was on time. My only regret is not ordering more.
My Dad's all time favorite. As a die hard New Yorker his vote counts more than once in this regard... and again, as always, he's right!
Quickly delivered, reasonably priced, good food...
Was very surprised how good the soup held up after being transported...
Contacted me to straighten out error once they called y ou.
Food was excellent, good quality.
Good quantity! Well packed. Pickles were great! No bad comments at all
The food! Also, the package arrived on-time and well-packaged.
I can't speak from personal experience. I bought it. I baked it. I served it. And when I turned around with a moment to spare, it had been completely devoured! I'm only assuming it was a big hit. Thank heavens I have a spare. Thank you for sending them in pairs!
My son said the cupcakes were delicious, my granddaughter obvious loved it too, had frosting all around her face/mouth
My son's family loved the surprise of their favorite bagels breakfast! They said everything was premium quality!
The service and delivery was timely and efficient.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.