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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The deliveries were good. The packaging very good.
The taste was outstanding.
It reminded me of Christmas in New York. My mom made struggles every Christmas
Amazing! I love this place! Access to a variety of products, so many wonderful choices! Very fast shipping. Will definitely order again. Thank you Carlo's bakery!
The food was outstanding. The order was processed really fast.
An old favorite restaurant. And many more "best of" products.
Food was fresh, Taste was delicious just like I remember from New York food. Only problem is Bialy's did arrive not quite as fresh as they should. However Goldbelly was great about telling me they would replace them.
The person I sent it to loved it and said the lobster was plentiful and super fresh.
Sent as a gift. Glad it's available. They were happy to receive it, but I have no feedback yet as to their actual enjoyment.
Nice selection of products. Sent items to family for Christmas and they loved it. Said the cookies and cake were amazing.
The goods always come very nicely packaged. All the foods Intact.
Pastrami and corned beef were very good. Could have had more bread. Prefer square knishes to round. Soup was good.
Access to a variety of goods. Great rewards program.
It tastes very delicious. Packaging was well done and it arrived no problem.
The bagels were so fresh and tasted so amazing. Fantastic job will be ordering more!
The food arrived in perfect condition! It was wonderful!
Shipping fast and predictable. Product was delicious and did not disappoint. This was a good experience.
It's fun to be able to send or receive regional delicacies from all over the country!
The recipient of our gold belly gift card was thrilled... I hope the food they ordered will be great
The cheesecake had a good taste & texture. The delivery of the cake was just as stated. The cake was well packaged with secure styrofoam & an ice pack.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.