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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived on time, everything there, first pizza tasted great.
Every thing tasted great. Always enjoy Carolyn's cakes. The cheeses were all very good. The cookies were very good.
Easy to order, loved how you can select date is delivery.
Easy to order, detailed delivery scheduling, great food!
It was shipped quickly and I received notification of the shipment.
NOT only beautiful but absolutely delicious! Helped make my holiday party a hit! Highly recommend the Brie cheese encrusted with phyllo dough with a beautiful leaf on top!
We loved these-- there wasn't a lot of cornmeal so you could taste the chicken... packed nice- we were able to eat some right away and put some in the freezer... will get these again!
I placed my order and it was promptly filled and shipped to me on time
Everything! This was the absolute perfect Christmas gift for my husband for Christmas.
Fresh and tasted as good as I remembered from back in the 70's. Packaged great and delivered on time.
It was the best. Just like I remembered that it was like. Would order the rainbow cake again.
Delicious cheesecake. Loved the promotion where I got 2 different cheesecakes.
Great products, truly cherry picking from the best if the best around the country
Very good, arrived in perfect condition was light, fluffy and creamy. Everyone enjoyed
Prompt service. Great product. Easy ordering process.
Ease of ordering, and variety of options free shipping
Fast quick clear transaction and delivery. And way cheaper than a flight to NY (although admittedly not as fun). Excellent fresh bagels delivered precisely as promised.
The process was very easy and I got the product in perfect condition
Easy to order. Food delivered when promised and packed well.
As for the Tamales they were the hit of the party. They are unusual in that they are rolled thin but the flavor of each kind was great. The cost versus the work of making tamales (I live in A CA so I know) makes this product not only on my repeat order list but several other party goers as well.
The food arrived promptly, was packed exactly as described and product exceeded my expectations!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.