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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The product came in time and looked and tasted exactly as expected. Everyone enjoyed the cake and thought it was delicious!
Order arrived in perfect condition and in a timely manner.
It was super easy and the variety was awesome. The nuns really know how to make cheesecake. Oh my it is awesome.
These chile cheeseburgers are delicious. I've had them but this was a gift and she was thrilled with them.
Very disappointed; your Kosher ratings are inaccurate
Got both chicken and pork pies. They were good. They reminded me of pot pies my mother used to make when I was a child. No frills. No spices, herbs, or veggies. Mostly meat. Nice crust on pastry. Like the pork, "carnitas", a little more than the chicken. Would order again.
I have been ordering from Goldbelly a long time and have always been pleased, this time the brownies were all over the box, they were broken and the powder was all over the box it did not make the brownies look as good as they probably are, could not give them as a gift as I had planned, sorry!
The ease of the website made it a natural choice to send a package for Christmas across the country from me
Tasted just like it would if I was in Philadelphia.
The cookies were good but almost all of them were broken
The flavor is wonderful. The packaging was perfect, and it came right on time.
Easiest order process ever for outstanding food gifts.
Delivered on time and packaging and ice packs kept the products cold.
It had a good taste. Very solid in texture. She I will purchased again.
Cakes were packed well and delivered when they were supposed to.
The ice cream sandwiches were amazing and loved the killer brownies!
Service. The caramel cake was delicious. One recipient has just texted me where to buy one. The coconut cake was good but not remarkable like the caramel from Caroline's Cakes and Sugees.
The crust is very crispy! Lots of chicken in the filling. The gravy and vegetables inside the pie were seasoned well and delicious!
The prices are reasonable and the quality is great!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.