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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The recipient loved the lox. Said it was the best!
Easy ordering process from the app. There is a wide variety of treats fro macros the nation.
It was (is) fantastic. Received it as a gift, looking forward to ordering another, more traditional one (flavor).
It came on time and was nicely packaged with a note.
The product I ordered delivered quickly, still frozen solid really tastes great!
You can't ask for more than this!
Keep up the good work!
The order came very quickly and I didn't have to pay for shipping. We already used some and made green chili with pot roast.
Great food - timely delivery. Lots of compliments from friends.
Prompt delivery, perfect condition, raves from our guests
Excellent service. Delivered on time. Will order again.
Delivery arrived w some dry ice still intact, food was delicious
Delivery was prompt and the pickle jars were very well wrapped.
It was an easy way to try food from across the country, without having to go to several websites. You are also exposed to more places than you would find on your own.
Fast delivery! Wonderful quality! Love love love this!
It was a gift fir my 89 year old uncle. He successfully fought throat cancer, but due to the treatment, there are not many foods he can truly enjoy anymore. But HE LOVED THIS CHEESECAKE! You brought much joy to him. He said it was the best cheesecake he ever had. Also... he is retired to PA, but a native tri-state, so he knows his NY cheesecake, lol.
Always fast delivery and the food is of the highest quality
It is fun to try regional foods at home. The food was good!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.