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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Excellent smoked salmon, better than anything in my location
Easy, shipment on time and always in good condition
Taste was like we were used to. Surprised my Sister for Christmas. Thank you happy holidays
Convenient a bit pricey though don't think the cost of adequate
My co-workers loved it they never had Junior's before.
It was excellent. I wish I could have picked out the donuts I wanted insread if a preselected package
Gift so I never saw nor tasted the cinnamon rolls. They did tell me they were good, even if not as good as mine.
So convenient having slices vacuumed sealed and delivery was fast - product safe and secure.
Arrived on schedule and provided the receiver with joy!
Huge selection. Something to make anyone happy. Timely order processing and shipping
I ordered King Cakes and not all of the recipients received those. Some just got a danish ring.
Delivery was a day early, pleasant surprise during the holiday season!
Honest company. Product arrived frozen and timely. I also like you can order for a future date.
The lobster tartlets where easy to prepare like a pro.
Really nice quality of flavors.
It is obvious that only top shelf ingredients were used in the making of them.
Surprisingly delicious pastry shells!
I love the wide assortment of items from which I can choose.
Tasty, fresh, unique to this area, friends enjoyed them
Been there in person many times while in Maine. Our delivery of lobster rolls was as good as if we were there.
Packaging was great. Liked the choices Sent to grandson in Denver where he claimed there were no decent bagels!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.