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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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King's Eastern NC pork BBQ is great. Their Brunswick Stew reminds me of the stew I had growing up in NC that was made for church fundraisers. Takes me back.
So easy to order and ship! It was a great Christmas surprise!
This is the third time I have placed the bagels for 6 with lox order. Sent to former NYr's and hearing the raves for taste, quality and care in shipment, why wouldn't someone send it again
Excellent delivery and great assortment of products.
The food was delicious and it arrived when it said it would.
Delicious cake! Beautifully decorated! Great service!
Delivered on time! Everyone that tasted the cake RAVED about it. Theydevine said the cake was very moist and the buttercream
We love Imo's because we are from St. Louis and love the pizza, ravioli, pizza sauce, cheese, salad dressing, etc!
Overnight or two day shipping included with item ordered. Arrived on time and was completely frozen ( blue finger frozen :) as it should have been for lobster pot pies. We look forward to having them during the Holiday season
A rare treat here in Texas. The delivery man knocked and rang door bell and waited for me to answer. Great delivery service!
It was very easy to order and had several combinations that could be sent. I was kept informed about the order from ordering to delivery. My mother and her friends loved the cookies. She is 97 and lives in a skilled nursing facility. The staff really enjoyed the cookies. I will order again from this site.
Gift a dozen every Christmas to my wife. She absolutely loves them.
SIMPLY FABULOUS. I order a pecan pie every Christmas from you and I really think this is the best one yet. Thank you and MERRY CHRISTMAS.
It came in a timely manner and all items were present.
Sent it to mom.
Smoked meat was on her list and Mile End is one of our favorites even though I live on the left coast now.
Pie with caramel and nuts - what's not to like? One of her friends claimed that the pie from Achatz and mom's homemade almond rolls are the two best foods she's ever eaten.
Ice cream was great and everything was delivered on time
The dry ice kept the pizzas frozen and fresh. It actually arrived a day early!
Ordered 24 bagels with scallion cream cheese and salmon for christmas. Paid for overnight shipping. We received 24 pre-packaged hard and stale bagels that are inedible unless toasted. If we were in NY we would have thrown them out. Absolute rubbish! Never again.
Thanks
Your service was excellent- definitely a "10" star rating. The Achatz Apple pie arrived perfectly and was enjoyed by all!
Excellent customer service experience and great delivery
Arrived ahead of time and was fresh. Very well packaged.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.