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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The order was shipped on the day I requested and received the day it was suppose to.
For a change.
Excellent service. Even though package was a day late, I was kept informed as to its progress. Bagels were well packed.
Great choices and organized website
The gifts were a hit
We order every year and several kits. And to ship them all separate was a great deal of waste.
But the product is good very good (first year fit the onions)
The bread arrived quicker than I thought and in good condition. I like the variety of the website.
Everything was wonderful great kit taste just like Pittsburgh
Cioppino in a bucket was perfect. My family always had Cioppino for Christmas. Cioppino from Phil's Fish Market filled the vois. Thank you Phil's Fish Market.
Came perfectly frozen and exactly on time as Promised
It was delivered on time and arrived in good condition. It was a gift, so I have yet to hear if the actual crab cakes were good.
This was given as a gift, so I neither saw it or tasted it. My son texted me "Yummy!", so I'm assuming it was good?
The sticky buns were really good. They were moist and easy to heat up. The directions said to eat within 24 hours of receipt. I specifically purchased them for Christmas week, so I put them in the freezer until the night before. Thawed out nicely and turned out great.
Very prompt, efficient delivery. Package was received with absolutely no damage.
Food quality, presentation was excellent. A NYC deli in a box! Loved it.
Great service and great food! Delivered as promised! Would definitely use again
The Lithuanian apricot napoleon? Everything! I served it to my bridge club. I put each slice in a pool of lightly whipped cream on which I sprinkled bits of candied ginger. Best dessert every. Please tell the Lithuanian bakery how wonderful this pastry is.
Excellent quality and packaging was designed to keep items fresh!
IThe recipients absolutely loved the ribs. It was something different and they really seemed to enjoy it.
There was no note for the person I sent the gift to know I sent it. I asked a few days later and he said "you sent that to me"? Glad i said something. Otherwise he loved it!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.