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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Always loved your pizza. Having it sent here is great!
Fun green and red bagels for Christmas! Huge bagels! Delivery was right on time!
Ordering was super easy, good customer support, we got exactly the items described. The bagels from Essa Bagel were magnificent. The Pie Holes were also amazing, however shipping was not as kind to them. They were a bit smashed and crumbled but still delicious!
Ease in ordering. Delivery as promised. My daughter an her family were ecstatic!
Goldbelly is a very user friendly website. Easy to search and find exactly what you want to send. I used it a lot for the holidays and I plan to use it in 2020, too!
Easy to order.
Packaging was absolutely top notch.
Everything arrived as promised and was in perfect shape. Looked better than if I picked it up and carried it home.
Website was easy to navigate and check out. Love the variety of offerings. Gift ordered was fabulous! Our neighbor (originally from NY, now in NC) was thrilled.
Easy ordering process- lots of variety to choose from. Quick shipping. The actual cheesecake was well packaged/labeled, and the presentation is beautiful! Great product! Will be ordering from Goldbelly again in the future.
That my brother loved them and couldn, t get enough of them. These were not for me...
Absolutely delicious! Fast delivery and well packaged. I am very pleased!
Fantastic assortment of interesting and yummy things to choose from. Fast shipping.
Arrived as promised. Bread was very good and as promised.
Great food options. U r the "Trader Joe's" of great food ordering online.
Variety of foods that can be ordered from all the different stores.
Order came a day early. Customer I shipped to was not there. Gold belly should have delivered on the day specified. Not happy about that.
Freshness, taste, just like going to the store myself.
Coneys arrived on time, and everything was packed well and fresh, just as it should be. Friends raved and sent pix of some pretty delicious-looking hotdogs!
I have only had one cheese pizza. The sauce is great as well as the cheese.
I'm a repeat customer of this mac and cheese. It was Ah-maze-ing! I'd for sure recommend Goldbelly just to promote this product.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.