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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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This is amazing pie. I was a child in the 1940s growing up in Oregon. Marion berries conceived right there in Oregon. Always has been one of my favorites, along with huckleberry pie (hint, hint). Nothing like it anywhere else. Thank you, thank you.
They are good, just not worth the price. They are very pricey and small in size.
Came in one piece! And three minutes before it was suppose to.
I was very disappointed by this delivery of smoked salmon. Two previous deliveries were excelllent, obviously hand-sliced and of excellent quality. But this one, three pounds, was of inferior quality, machine sliced and not at all up to the previous standards. What happened? It appears that Russ & Daughters is outsourcing its smoked salmon to Acme, the Brooklyn smokehouse, and the product is now inferior. I'll never purchase this product again but will seek out other purveyors. I like nothing about this product. A dudd.
Easy to order. Arrived as promised and was a hit with the family
Wife really loved the mini brownies from Columbus oh.
Easy ordering process. Fast delivery. Perfect Christmas gift!
That I got food from a city further away than what I was able to drive to easily
My son used to live in that area. He was delighted to receive his crab cakes in San Antonio... and they arrived a day early!
Arrived on time and in great condition. Price was a little high, but worth it for a one (or two) time purchase.
Great comms about the travel and timing of this gift. Recipients the said product was delicious
My sister hasn't enjoyed the lobster yet but everything shipped and delivered as promised... along with many other orders we placed.
I was disappointed with the cookies we received. Several were broken and they were very dry.
Fantastic gift for long distance family that misses great pizza
Easy to order once your selection has been made, and always shipped as I've requested. Food arrives in great condition, and its always fun to try items from a different restaurant.
Great service... Breads Bakery Babka Trio was a Chanukah Dinner home run. Arrived on time in great condition
The pizza's that I ordered came in perfectly! Still frozen and looks fabulous! Giving it as a Christmas present to my parents! They will be VERY happy!
Fast delivery. All items tasted like they were same day made.
I picked the date I wanted it delivered and it was right on time
It was packaged very nice. Taste was excellent. The cookies just melt in your mouth.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.