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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The taste was great and shipping packaging ensured it was fresh
It was easy to order and my gift got there early thank you!
Taste, it's always consistently delicious and reliable shipping!
The Christmas Piecaken was a hit. One woman who had a piece later said that she could now die happy.
Great service and professional packaging. Will definitely order again!
Food was great no damage to food in shipping and on time
Fast, fresh, and reasonable. The crab cakes were the best I've ever tasted
That was the best coconut pie that I've ever had! It was delivered when it was supposed to be, and packed superbly! They didn't skimp on the toasted coconut either!
Arrived on time and didn't have to pay an exorbitant shipping charge!
Ran into an issue with UPS and ended up being 3 days late. I emailed Goldbelly support and they immediately fixed the issue and resent a brand new batch of bagels and cream cheese. Excellent customer service. Bagels were delish
Amazing to have a little piece of my hometown bake goods at the holidays
The macaroons arrived fresh and in perfect condition. Couldn't have been easier and I am planning on using Goldbelly again.
The recipient of my gift thought the cookies were delicious.
Disappointing. The photo made it look much taller/bigger. Center filling (cheesecake) had a weird flavor and texture. A novelty but I would order again for the price.
Quick and easy ordering and just enough communication without an overload of emails. Arrived perfectly and tasted delicious!
Everything... ease of ordering, tracking and on time delivery.
Was able to get something I like that isn't available locally.
My order arrived as promised and was perfectly packed.
Though visually appealing, the decoration on top is not edible and in the opinion of this family, therefore not safe for child consumption.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.