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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great dessert and so easy to get. Arrived exactly on time.
Arrived on time, good storage/prep directions, very tasty!
Shipment was prompt and delivered at 11am the next day. More than enough lobster for sure! Good price for what you get.
Nothing! Some food did not arrive on time. When it did it was soggy and not edible. Some is still not here. I had to go to the grocery store and plan a new menu for Christmas Eve when I had to serve 13 people. Very disappointed and will want to work on a credit of some kind with you. The nachos and the ham were good.
Amazing food selection, flexible shipping options, and satisfaction follow ups!
Easy to order. Efficient, friendly, and super quick response to correct my ordering errors. Delicious product. Item arrived on December 19th when the expected date of arrival was the 24th.
Taste like homemade... with PLENTY of sauce. We started our Christmas Day with these great sticky buns!
Unique and high quality treats that would not have otherwise been able to access!
Was really surprised how fresh the cake was. Delicious and moist. Everyone loved that cake.
Timing an this was my second year ordering, love it
Delivered as promised
Tasted fresh and delicious
Lox of very good quality
White fish salad excellent
Wish it came in 4 smaller or 2 smaller tubs vs 1 big 4lb tub. Otherwise all was good.
The taste was amazing and the packaging was such that the cake arrived in perfect condition. It would not have looked any better had I picked it up at a local bakery.
Everything. They loved it. Fresh, fine quality, presentation. Excellent!
Item arrived well packaged and as promised for delivery date.
Very positive experience with delivery. We love Eilenbergers and are a repeat customer. BEST pecan cakes ever!
It arrived to days late and was warm. Not what i expected! 1 out of 2 so far
The food is great but both deliveries were not on time
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.