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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Live the canolli BUT I didn't get my chocolate shells. Only the plain ones. Disappointing.
First and foremost everything was packaged well, tasty and fresh!
My daughter was over the top surprised! All of her favorite foods, couldn't have chosen a more thoughtful gift!
I love that I can enjoy any food from the best places. I live in a small town and I sometimes can't get the food I enjoy. I also enjoy and appreciate the fast delivery.
Easy, fast and it was shipped quick!
The gift was well received and will be enjoyed,
False advertising, the bagels I received did not come close to the original H&H bagels.
Son of Lev, A bagel maven since 1936
Megan addressed and resolved issue immediately and stress free.
Timely delivery. And delicious. Big Christmas Eve hit!
Timely delivery at safe temperature. Product was of size, quality, and flavor comparable to that saved in the restaurant.
My brother loved them. He went back to his childhood while eating them. For a man that just had a stroke, I would say, "he is doing very well!
Everything was very well packed and arrived quite rapidly
It was delivered to a Ca. Address exactly when you said it would be.
Very easy to bake. Also taste pretty good if you like a lot of cheese.
Fast, efficient delivery. Packed well. And best of all, flavor was phenomenal!
Quick service! Email follow up on delivery schedule. Delicious bagels! I will order more next time!
Delicious salamis. Easy tracking. Worth the price.
It was easy to order, and communication was great!
Great product. Nice surprise for my brother and his family.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.