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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Came as promised- looked and tasted great- family loved and everyone wanted to know where it came from- big hit!
The taste it was so fresh and perfect to have for Christmas
They are absolutely gorgeous. So beautiful you can't help but want to eat one which is just exactly what I was looking for. The flavor over the moon! Absolutely delicious each and everyone. I liked everything about the product.
We absolutely loved the cheesecake! It was shipped perfectly, on time, gorgeous and delicious!
The pie did not travel well. The crust was in pieces all broken.
I was trying to replicate my home made pie since I am handicapped. There is always too much sugar. I used a combo of Granny Smith and Pippin Apples.
It is still better then bought pies here.
We love cinnamon and not too much sugar.
We ordered the whole brisket. It came in two sections. Very tender and tasted good but wished it was a little more flavorful. Boiling it was an easy way to cook it, but we are going to try the oven method for the other half. Also liked that we were able to get the free shipping.
The whoopie pies arrived in good condition and were delicious.
Kept me updated as to when items were shipped and delivered.
The order came when said even during the crazy holiday season. It was the best cake, everyone loved it.
Arrived promptly and looked as advertised. The family I sent it to used to live in Brooklyn, and Ferrara Bakery is near and dear to their hearts.
On time delivery. Simple instructions. Tasted great. 5 of us at the are from New York and all agreed that it was fabulous tasting. The consistency was perfect.
Great communication and instructions. Food was great!
I live in Tennessee now and they don't make cheesecake like that from New York and I am a native New Yorker
Arrived on time. Packed very well. Bagels were delicious and so were cream cheese and nova. Made a former New Yorker very happy!
It was tasty and easy to cook and carve. This is our second this season. The delivery came on time and was well packed.
Goldbelly and Pats delivered. Sent Pats Cheesesteaks to 3 states. Ordering was easy, delivered on time... and cheesesteaks were excellent!
The process of ordering was clear-cut. I appreciated the immediate confirmation of my order and the package tracking.
Food got there on time, well packed. Delivery location somewhat "remote" so appreciate the service
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.