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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Service provided was exactly what was committed to in quality product and delivery date.
Thank you
The food was delivered when I expected it, fresh and delicious.
I bought them as gifts. The recipient absolutely loved it & shared pictures of their prepared meals.
They came as they said they would. My wife was very happy with the quality and freshness of the cookies
Delicious! Not too sweet! Hits the spot when you crave an amazing dessert!
Very happy with the options and quality of the purveyors offered. I also got great customer service from Megan when i called about a late shipment.
It's outstanding. Delicious and arrived perfect within its packaging.
My husband loved it and was so surprised and the food was good.
Delicious Piecaken! Was the hit of Christmas dinner. It is unique and it defrosted perfectly!
The meat had a perfect fatty lean ratio. As a result it was very tasty.
On time and great cheesecake! Was delicious just as if I were in New York eating it. Did eat at Juniors when in New York several years ago.
This is the second year I've ordered the Cioppino. It's fresh, tasty and everyone compliments it. The only thing better would be eating it at Phil's!
Package arrived on time. The food was fresh and we'll packaged.
Arrived on time, easy instructions and taste fabulous
Best crab cakes ever! Arrived in perfect condition and on time.
Customer service was great. I got a credit for my order. Food didnt arrive fresh. Half was no longer cold, didnt feel comfortable eating the rest.
A perfect transaction. Fabulous fresh bagels and salmon, great communication, prompt delivery. Will definitely order again and recommend to friends
The cookies arrived perfect and fresh. They were so delicious just like when we lived in NY. I will definitely order again. I ordered the multiple assortment in the 4 pound box to eat and share.
Service was excellent. Things were delivered on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.